Jake Lyman Email & Phone Number

Berkeley, Ca, Us

San Francisco, California, United States

Oversee strategy and day to day operations for Side’s brokerage services including Real Estate Compliance, Transaction Coordinator program, Commission Demands and Payments, MLS Membership Management and Business Operations to facilitate transactions moving through all stages of the pipeline from open to close.Strategic design as well as the implementation and execution of business processes, plans, and procedures to track, improve and optimize Side’s brokerage operation.Build out operations capabilities for Brokerage operations that include analysis and reporting, project management and process optimization with an intense focus on creating efficiency and the ability to scale the business.Serve as a voice of the broker operations within the leadership team to influence product and business strategy.

San Francisco, California, United States

Manage all brokerage operations including Compliance Auditors, Transaction Coordinator program, Demands and Business Operations to further transaction management.Build out Business Operations capabilities for Brokerage operations that include analysis and reporting, project management and process optimization.Scale Side's operations to expand into new geographic markets including researching potential new markets, developing decision making metrics/tools and building plans to enter new markets that are cost efficient and scalable.

San Francisco Bay Area

Emeryville, Ca

As Chief Product Operations Officer at ZapLabs I am responsible for leading the Operations, Marketing, Brand Success, Business Development and Administrative teams with the goal of supporting Product Development teams to deliver core products and services. Zap, ZapLabs core product, is a real estate search tool for consumers combined with a CRM and marketing suite for agents that utilizes big data to power the experience. My role is to bring together the Operations and Product Development teams to successfully deliver and drive engagement of Zap across our user base.• Played active role in guiding product and setting overall strategy for ZapLabs• Initiated and maintained 20+ vendor partnerships driving YoY cost down 11%• Responsible for 8 direct reports managing over 60 employees, and onsite lead for team of 100+ employees and contractors• Reorganized operations and internal communications with a focus on an inclusive company culture, resulting in an average employee tenure of over 3 years• Developed program to manage a wide array of stakeholder insight, direction and feedback so that they are engaged in the process and Product Development has the tools to build a great product• Launched core product to 4 franchise brands, 2,200+ companies and 100K+ real estate professionals in 3 years• Added data from 400+ Multiple Listing Services• Oversee facilities including expansion and redesign with 3 million dollar project budget

Emeryville, Ca

As VP, Product Operations I was responsible for a thorough product strategy informed by market needs, operational precision within the Product Operations team, and successful delivery and use of Zap to Realogy Brand Affiliates. I took on this role when ZipRealty was acquired by Realogy (largest real estate brokerage and franchisor) with goal of improving our existing product and processes so they were scalable and drove user engagement. • Doubled size of the team in under 2 years to meet product and service requirements• Acted as brokerage operations subject matter expertise to help shape product strategy and direction• Led Zap product deployments, projects and launch plans that engaged over 300+ companies 25k+ real estate agents in the first 8 months• Organized customer support to meet increased demand while improving customer satisfaction rating to 96%• Served as a trusted advisor to Realogy Brand leadership on the Zap product • Research, evaluate and develop integration strategy for potential technology partners, and• Oversaw general product operations including compliance, product learning, project management, and MLS strategy and relationships.

Emeryville, Ca

Built Powered by Zap SaaS product line from the ground up including designing the core program and related operations and services. Directed account management for all partners Instituted new Solution Architect program to facilitate product integration into client’s existing technology stack. Responsible for support team, data acquisition team and executing on major strategic initiatives. Closed 8 under performing markets including off-loading existing business, winding down partnerships and transitioning staff Expanded Multiple Listing Service (MLS) footprint beyond serviced markets.• Grew program from 1 partner to 20 with an annual lead gen budget of 3+million dollars• Oversaw account management for all partners including integration into the existing product stack• Designed core program

Emeryville, Ca

As Director, New Market Development I was responsible for expanding ZIpRealty’s brokerage footprint to 15 new markets. Expansions requirements include:• Researching and evaluating potential markets• Driving analysis and decision making on expansion opportunities• Finding and securing a physical location• Meeting state real estate license requirements• Gaining access to local MLS and IDX data feeds• Staffing core management team of new market• Develop growth plan to meet target revenue goals

Emeryville, Ca

I managed the team that guaranteed service standards to company generated business.• Developed process and tools to verify response times and meet SLAs• Created mystery shopper program to check service quality• Worked closely with IT team to develop specs for new product features that could track and report service delivered• Tested new product features for business users

Richmond, Ca

Facilitate real estate process in support of brokerage and agents.• Market company listings• Coordinate all aspects of the real estate transaction process• Track transaction revenue and agent commissions• Build agent commission plans

Berkeley, Ca

Work with marketing leader to build programs to expand ZipRealty brand and grow sales opportunities. through marketing collateral, public relations and online lead generation.• Build sales collateral for active property listings• Manage collateral inventory• Develop online lead generation program• Participate in industry events

Berkeley, Ca

Provide administrative support to company leadership and keep office running smoothly.• Manage physical office and facilities• Schedule interviews• Stock office with supplies

San Francisco, Ca