James Hayden Email & Phone Number

Portland, Or, Us

San Francisco, California, Us

- Member of Account Executive Excellence Academy- Co-lead for Apparel, Footwear & Accessories sub-vertical roundtable FY22 & FY23- Member of Retail, Consumer Goods & Commerce, Equality, Equity & Inclusion (EE&I) Task Force FY22 & FY23Role Specific:- Lead overall Salesforce relationship at Nike across entire Salesforce product portfolio, including Slack, Tableau and Mulesoft- Lead a large, multi-discipline, matrixed team delivering business impact at Nike/Converse (Account Directors/Executives, Product Specialists, Solution Engineers, Business Consultants, Customer Success, Business Value, Design Thinking and Innovation)- Create and execute against a strategic plan to drive revenue growth- Deep understanding of industry trends and Nike business initiatives- Broad and senior level relationships across the business, digital product and Technology

San Francisco, California, Us

San Francisco, California, Us

Customer/Consumer, Employee and Partner Engagement solution specialist, aligned to key Enterprise Accounts to drive transformational business change.Customer/Consumer Experience Subject Matter ExpertEngage in deep discovery and research to present back innovative and holistic customer experience solutionsEnterprise Business Unit Account Executive owning strategic solution plays for:- Customer experience/engagement/service- HR Lifecycle and Employee engagement- Social Customer, Partner and Employee Communities

San Jose, Ca, Us

- Customer Collaboration solutions expert- Specialist in voice, self-service, email, chat, web and social interaction channels, technology, operations and business processes- Lead specialist sales engagements with customers and manage internal resources, business partners and technology partners- North American, Customer Collaboration Specialist, 'Rookie' of the year, FY11- Northern California Enterprise, extended team member of the quarter, FY11 Q3- Enterprise segment, Collaboration deal of the year, FY11- FY11 159% of plan delivering $8.6m in Customer Collaboration software revenue and 3x this number in overall revenue for Cisco- Customer Collaboration West, deal of the year, FY12- FY12 108% of plan delivering $8.6m in Customer Collaboration software revenue- Northern California Enterprise, extended team member of the quarter, FY12 Q4- FY13 110% of plan delivering $8.8m in Customer Collaboration software revenue- Helped drive $181M in Collaboration revenue against a plan of $130M- FY14 $14.7m after 9 months against an annual plan of $9.975m- MVP for $68m deal with large national retailer

Helped co-found pedalr as an experiment in digital marketplaces, content curation, social commerce and distributed commerce, focused around specific communities of interest.

FitQuake, a web based club management solution, is the only system on the market that can claim true automation and absolute integration. At the core of FitQuake technology is our powerful online scheduling system that drives the billing, reporting, alerts and other functions for your business.- Start-up SaaS scheduling & billing platform focused on Health & Fitness market.- Created and oversaw all sales and marketing functions, from identifying target markets to bringing clients on board.- Business Development to generate new sales, partnerships and funding opportunities.- Built FitQuake's brand image and web presence

Denver, Us

- Touchbase is a boutique technology professional services and consulting company that improves internal and external communication capabilities for organizations across the world- Led program to acquire and develop major enterprise clients- 2007 delivered $1.76m in Gross Profit against a plan of $1.05m- Led global account teams to grow relationships and revenues with new clients- Directly managed and built team consisting of Sales Associates, Client Success and Solutions Engineers to deliver an exceptional experience to global enterprise portfolio clients- Led assigned global account teams and created all best practices and processes- Globally generated over $10m in new revenue FY07

Denver, Us

- Promoted to move to start-up US business and build western US GTM team- Built team to 6, conveyed Touchbase culture and implemented team development program- Exceeded quarterly plan 70% of the time in an aggressive start-up business- Built Touchbase’s largest global account ($1m+ FY05) growing the relationship from HQ to doing business with them in 15+ countries- Grew Touchbase’s largest managed service contract- Worked with marketing team to define and create marcomm strategy for new territory- Oversaw activities across client base, ensured client expectations were exceeded, built executive level relationships and coached team to deliver tangible business benefit

Denver, Us

- Led team (1 of 6 teams) to win 2 of 4 quarterly incentives (most successful GTM team)- After 6 months as number one sales director running Technology vertical team asked to also run Media and General Markets vertical teams- Introduced concept, created job role description and helped recruit Touchbase’s first Solutions Engineers- Completed detailed account planning with team (11 people) to identify opportunities from the client base and new business targets - Built executive relationships with clients to position Touchbase as a thought leader- Recognized for outstanding contribution to the business by being invited to become an Equity Partner and invest in the business (less than 10% of employees are Equity Partners)- Built and presented business plan to Touchbase executive team to justify expanding the business to the US

Denver, Us

- 2002 £681k Gross Profit against a quota of £517k (largest individual quota in the business)- Exceeded quotas for 9 consecutive quarters and consistently in top 5% of sales force- Created and sold Touchbase’s first per port per month maintenance contracts and won flagship accounts with creative new approach (Amazon.co.uk, Amazon.de, Amazon.fr, SunGard)- Acquired new clients and grew relationships both in terms of revenue and geographical reach (examples: Easynet, Intel, McAfee)- Won creative new business solutions that were firsts for Touchbase continuing to progress the Touchbase proposition