Jamie Massaro Email & Phone Number

• Demonstrated proficiency as the OneTrust system administrator, specializing in the seamless automation of cookie consent and privacy rights.
• Led the implementation of CCPA/CPRA-compliant privacy policies, notices, data privacy addendums, cookie banners, and privacy rights request forms.
• Orchestrated a comprehensive inventory of all systems, facilitating user access reviews, data flow mapping, and the updating of data privacy addendums.
• Oversaw enterprise data discovery initiatives, ensuring a comprehensive understanding of data flows and potential vulnerabilities.

Chesapeake, VA

• Accelerated career growth from Technical Writer to Business Systems Analyst in May 2021, leading the USCG Maritime Law Enforcement Biometrics at Sea System project.
• Authored and refined technical documentation throughout the product lifecycle, ensuring clarity and precision in system hardware, software, communications, testing, and training materials.
• Elicited and meticulously documented operational, functional, and system requirements, providing a solid foundation for project success.
• Facilitated meetings, providing detailed minutes and action items while serving as a key point of contact for all project stakeholders.
• Delivered training support to 250+ users across 65 USCG units, operating in a challenging maritime environment.

Virginia Beach, Virginia

• Provided part-time seasonal work, orchestrating the creation and coordination of meticulous test plans spanning multiple teams.
• Certified financial products for federal and state regulations, ensuring compliance with legal requirements.Troubleshot tier 3 and tier 4 technical support issues, delivering efficient solutions to franchise owners.
• Authored comprehensive standard operating procedures and internal training materials.
• Created customer-facing tax documents within electronic signature software, meeting federal and state jurisdiction standards for over 10,000 end users.

Virginia Beach, Virginia Area

• Executed pivotal projects, including the implementation of a data governance policy and creation of a comprehensive data dictionary.
• Administered system functions for electronic signature software, overseeing the privacy and compliance requirements of over 10,000 end users.
• Facilitated communication channels between business owners and technical teams in North America and Asia.
• Conducted thorough research and interviews to create precise and accurate business requirements.
• Orchestrated user acceptance testing, quality assurance, and change management throughout each project.
• Coordinated projects by effectively assigning resources within budget constraints and planning appropriate timeframes for deliverables.

Bachelor’S Degree, Business/Managerial Economics

Associates, General Studies