Team leader for Pacific's technical writers/specialistsAssist client on implementation of management system components and documentation projects.Organize and conduct process capture/mapping with SMEs and use outputs to achieve a successful digital transformations (e.g., ERP applications). Create sets of internal communication tools with user-defined styles (e.g., Microsoft 365).Code and redesign MS Project templates to simplify management reports.Analyze IT systems to produce manuals or guides for variety of End Users (e.g., Oracle E-Business Suite). Assist client to align or update organization documents to a set of government standard or compliance. Conduct knowledge transfer sessions to client personnel related to the use and maintenance of documents produced in a project.

Taught courses in MS Office applications, database design and Adobe toolsWrote and tested training materials for all IT courses (hard copy manuals and class presentations)Responsible for publication of all training manuals for PTI