Judy Teevan Email & Phone Number

Colorado Springs, Colorado, United States

LMS AdministrationCuration, management, and continuous improvement of LMS courses, including the UX/UI and brand consistencyProactively seek feedback from internal teams and customers for improvement ideas. Drive improvements based upon the analysis and recommendations.Participate in various company initiatives and projects as requested.Collaborate with multiple departments to build out a world-class customer education experience.Customer education strategy and content curationDefine the customer education success criteria, measure progress, and communicate status to team members and leadership.Establish reporting scorecards, metrics, boards, and templates to document and track customer education progress and KPI’s at established cadence.Create comprehensive course offerings for all segments of customers and software/products that drives faster implementation, increased software adoption/utilization, and increased internal efficiencyEstablish and maintain certification program for users that incentives achievementsPromote thought leadership and best practice content for relevant customer verticals that provides value to customers and attracts prospects

Duluth, Georgia, United States

Served as company expert in Special Education, Social Emotional Learning, and Multi-Tiered Systems of Support.Created and facilitated presentations for key events, including national conferences, regional meetings, and critical sales opportunities.Organized and led sales enablement and served as educational expert in presentations, meetings, and conferences.Designed and executed onboarding programs for all new sales, marketing and implementation team members, accelerating product training. This shortened timelines for deep product understanding by 50%.Drove change proactively within company by scheduling time with individuals to discuss process changes. This allowed individuals to work through concerns and process change privately.Assessed skill gaps for employees and developed training courses to meet identified needs.Analyzed effectiveness of training programs at all levels and facilitated updates.Built relationships with customers and community to establish long-term business growth and customer retention. Liaised with external stakeholders ( ie. NWEA and state initiative committees such as Louisiana Believes) to form strategic partnerships with prospective clients.Conducted market research and competitive analyses to identify new opportunities and target markets.Coordinated with design and media teams to develop high-quality creative assets such as live webinars and short videos for prospecting campaignsDrove company strategic content strategy, projects, and curriculum-related marketing efforts. Wrote white papers on current educational trends, and customer facing blog posts.Hosted forums for current and prospective customers to share concerns, thoughts and ideas.Oversaw endorsements such as the CASE (Council of Administrators for Special Education) endorsement and subsequent re-endorsements.

Duluth, Georgia, United States

Managed team of four to six implementation managers to maintain successful implementations, including delivering training to customers, achieving 90% renewals.Managed territory of 300-500 schools through implementation team for successful product integration while operating within budget.Recruited, interviewed and hired valued employees and implemented mentoring program to promote positive feedback and engagement.Monitored staff performance by actively engaging in and observing day-to-day activities such as site visits and training sessions.Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.Developed deep understanding of customer needs, priorities and pain points to deliver customized service, drive sales and increase renewal rate.Provided sales enablement for the region supporting sales team in presentations and other informational pre-sale meetings and discussions.Skilled at working independently and collaboratively in a team environment

Duluth, Georgia, United States

Awarded Implementation Manager of the year in 2011.Managed implementations within 100 schools, building strong relationships and ensuring renewal. Renewal rate was 95%.Oversaw implementation lifecycle processes based on organizational needs, product integration and customer demand.Built long-term relationships with customers and delivered outstanding customer service and training.Provided customer product support while also serving as educational consultant.Researched and resolved barriers to successful system functionality, improving support and issue resolution

Planned and implemented elementary curriculum, served on multiple school committees and organized a variety of events within the school.

Maed, Curriculum And Instruction

Baed, Elementary Education

Activities and Societies: Member of Phi Mu Sorority.