• Manage a team of CSMs across the globe, which consists of ~$38M in coverage to ensure success with adoption, upsell and NRR of over 120%• Create playbooks, processes, and procedures to drive CSM team to consistent metrics and achieve company OKRs• Support sales and revenue organization in positioning customer success offerings and provides weekly customer success forecast

• Liaison between internal and external customers, prioritizing client projects to meet deadlines, ensuring quality service, and solving problems with contracts and records• Multi-task between client interactions (via. phone and email), addressing client questions in a prompt and timely manner to build and continue client relationships while providing superior costumer service• Increased production volume and sales by 25% in the first year joining the team• Assisted in training, teamwork development, and implementing corporate policies• Promoted from assistant account manager

• Coordinated, strategized and planned venues for a viewing of our documentary about human trafficking in America in both a church and public setting• Assisted in leading a team of 15 with logistics and administrative duties• Responsible for responding to emails and phone calls about our documentary and screenings

• Managed multiple tasks for new and existing clients and created a system for each priority to ensure customer satisfaction• Resolved merchant issues by identifying, and following up on the issue with the customer in a timely manner

• Assisted in creating a marketing strategy for bringing in new students and designing a new website• Helped maintain and update website and social media facet• Coordinated and implemented advertising designs and flyers for promoting the different schools and functions of the university with both internal and external clients

• Assisted clients by providing the right type of product, while maximizing profits for store location

• Managed and created relationships with both current and new clients• Responsible for obtaining legal documents and personal files prior to closing, to assure correct information and meeting deadlines• Produced over $1.5 million in sales revenue from inactive clients (most in my department)• Promoted from Account Manager I to/through Account Manger III and promoted from there

• Maintained, updated, organized, and underwrote numerous loans for final review• Finalized preparation of loan to suffice closing attorneys’ policy• Created and strengthened client relationships