Jeff Walker Email & Phone Number

Vancouver Washington

Escalations for trouble tickets for the Integra Business team.Writing and tracking ICERTS.

Fort Collins, Colorado - Santa Rosa, California- Minneapolis, Minnesota- Vancou

Jan 09- May 15 Integra Senior Manager NOCAll responsibilities of Senior Manager NOC East as well as adding the responsibilities of the Senior Manager NOC West to my role due to non backfill of that position. This includes managing an additional staff of 59 fulltime team members with technical data, switching, and transport experience that handle repair.

Santa Rosa, California- Minneapolis Minnesota

Sep 05- Sep 07 Eschelon Telecom Minneapolis, MNSenior Technical Manager RSBThis position is responsible for the day-to-day operations of the Repair Service Bureau (RSB) which provides 7x24x365 technical customer support for all voice services. Responsibilities include but are not limited to coaching, developing and appraising employees, enabling technical.

Santa Rosa California

Aug 01- Jan 05 Advanced TelCom Group, Inc. (ATG) Santa Rosa, CAExecutive Director Switch Engineering, NOC, RSB and after hours customer serviceManage and administer the engineering and growth of a network consisting of nine Lucent 5ESS switches, one Lucent VCDX, and a DMS500. Provide efficient operation and quality service of the switched network while.

Santa Rosa California/ Fort Collins Colorado

Mar 01- Aug 01 Advanced TelCom Group, Inc. (ATG) Santa Rosa, CADirector Network Operations CenterDeveloped the working model and implemented an Integrated Communications Provider NOC within 3 months. Manage Network Monitoring and Surveillance for 8 states. This included evaluating software platforms, hiring and supervision of staff, writing procedures for.

Lacrosse Wi

Nov 98- July 00 CenturyTel, Inc. San Marcos, TXTechnical Manager Perform technical planning for Call Center lines of business. Analyze the development of industry standards and regulatory requirements to shape the Call Center’s long-range plans. Develop requirements for switching, networking, and computer equipment and provide this information to the.

La Crosse, Wisconsin Area

Nov 98- July 00 CenturyTel, Inc. San Marcos, TXTechnical Manager Perform technical planning for Call Center lines of business. Analyze the development of industry standards and regulatory requirements to shape the Call Center’s long-range plans. Develop requirements for switching, networking, and computer equipment and provide this information to the.

All Over The United States

Jan 78- Feb 82 (International Telephone and Telegraph) La Crosse, WISoftware/ Hardware Tester, Grade 5Responsible for installation and testing of TCS-5, NXID, and ITT 1210 System 12 equipment. Worked in supervisory capacity in four of the System 12 installations, including La Crosse toll office.