Jen J. Email & Phone Number

Charlotte Metro

United States

• Entered projects into the work management system using various methods, such as Designer field notes and templates.• Assisted Designers in preparing work orders for overhead and underground revenue projects, major projects, and maintenance/program work.• Independently completed work orders that did not require field visits or Designer guidance.

• Completed an intensive fellowship program focused on leveraging Anaplan’s connected planning platform for business transformation and optimization.• Awarded Team Lead & Data Analytics Honors Certificate for outstanding performance and mastery of analytical skills.• Acquired advanced skills in data modeling, forecasting, scenario planning, and cross-functional collaboration.• Developed and implemented Anaplan models to streamline and optimize various business processes, resulting in increased operational efficiency and improved decision-making.• Analyzed complex datasets to identify key trends, patterns, and insights, providing valuable recommendations to stakeholders.• Collaborated with cross-functional teams to gather requirements, design solutions, and deliver high-quality deliverables on time.• Conducted thorough testing and quality assurance to ensure the accuracy and reliability of Anaplan models.• Presented findings, reports, and recommendations to stakeholders, facilitating data-driven decision-making.

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

● Data Analysis● Test and troubleshoot issues with SQL queries, data, views● Work closely with System Analyst, and Web Developers on the website building project ● Document data, findings, and updates● Facilitate project meetings with team

● Troubleshoot companies desktop applications and software● Assist with questions pertaining to Medicare authorizations ● Assist Medicare recipients with payroll questions● Assist Caretakers with payroll issues● Assist Caretakers and Medicare recipients with getting their profiles updated● Answer payroll question● Assist with questions pertaining to authorizations● Research missing timesheets● Research missing payments● Reissued payments for lost checks or missing direct deposits—————————————————————————————————Client 2:● Assist customers with tax questions during tax season● Aid with troubleshoot companies TT desktop application or disk● Go over product and tax services available for purchase or currently on promotion● Advise customer of tax status if available● Assist customers with tax questions during tax season —————————————————————————————————Client 3:● Assist VS customers with new purchases● VS- Assist with refunds and tracking packages● VS- Assist with no product launches, sales promotions and coupons errors

Remote

● Troubleshoot tablets and mobile devices with Mobile customers● Troubleshoot system, app, and website issues with online sellers● Assist sellers and customer with orders, refunds, claims, general question ● Assist customer purchases, refunds, store location, product ordering ● Assist customers with website and app issues and orders ● Update account information for the customers ● Handled and resolved customer complaints in a timely manner ● Answer inbound calls for roadside assistance from roadside Assistance members ● Dispatch Roadside Assistance

Charlotte, North Carolina, United States

● Provide customer support between 3-5 chat at a time ● Troubleshoot devices such as smartphones, computers, tablets and accessories● Refer and schedule appointments for customers for in store support as needed and for physical damages● Escalate and create support tickets to tier 2 level issues ● Send out replacements for in warranty devices and accessories ● Provide customers access to information in regards to devices and troubleshooting sets● Create orders for pre-sale new releases on devices and accessories

Fort Lauderdale, Florida, United States

● Worked closely with the Regional President, Project Managers, and Supervisor ● Managed two projects for two key accounts, Liaison between the clients and all stakeholders involved● Work closely with Key Account on a day to day basis: Processed the orders, made changes to the order per their request, escalate any issues such as late shipments, Conduct and Lead Conference calls every Friday ● Managed a team of 6, Managed the daily task and scheduling of each individual team member● Answer inbound calls from Commercial, Wholesale Reps, Distributors & Contractors, regarding pending orders, etc ● Processed Invoices, Credits & Debits, Created Orders in SAP Accounting System ● Scanning, Inputting and processing of sales paperwork daily● Assist the New Hampshire management and Reps with any assistance per their request

Project Management

Project Management Cohort Fellow

Sec+, Comptia Sec+

Cybersecurity

Data Analytics

Data Analystics

Data Analyst Cohort: Excel, Power Bi, Java, Python and SQL

Jr. Cloud Practitioner

Linux, Python, GitHub, DevOps, AWS Cloud

Capstone Project, Ibm Mainframe

Introduction to Cobol/REXX, TSO/ISPF, CICS, JIRA, PYTHON, LINUX, JCL, DB2 and IBM Mainframe sponsored by Wells Fargo. Capstone Project.

Java Devlopment Pathway, Java

Java Software Development Bootcamp hosted by Cognizant Learned the basics of Java, Springboot and JSON.

Certificate, Sql

Microsoft SQL Cohort hosted and partnered with Carolina Softech

Certification In Comptia A+

Bachelor'S Degree, Bachelor Of Science In Ministerial Leadership

Master Of Cybersecurity And Information Assurance, Cybersecurity

Servicenow