Jennifer Smith, Phr Email & Phone Number

United States

Westminster, Colorado, United States

Partners with management on business decisions related to personnel and supports all human resource-related activity for client groups. Responsibilities include heavy emphasis on associate relations management and performance management. Duties and Responsibilities:Support management in areas such as employee relations, retention, and performance management (career development, coaching, and disciplinary actions)Counsel and coach managers on employee relations issues (investigations, involuntary terminations, and performance improvement plans)Works closely with management and employees to improve work relationships, increase employee engagement, morale, change management, and increase productivity and retentionResponsible for day-to-day and project based involvement with other HR Centers of Excellence, including Talent Acquisition, Talent Management, and Training and Compensation • Drive overall HR initiatives (Talent Calibration, Review process, Merit process, Audits, Mentoring, Recognition initiatives, and MDO)Ensures adherence to company policy and procedure and employment lawSupport and provide backup on to our onboard processes for specified officeDocument resignation trends and coach leadership on ways to minimize voluntary turnoverLiaison for benefits issuesReporting and metrics responsibility (turnover, RFP responses, recognition reports, promo reports, and adhoc reports)Supervision of direct reports

Commerce City, Co

• Partner and develop a good rapport with various stakeholders on a broad range of HR functions, to include supporting specific departments within the city with various HR operations and support services.• Demonstrate critical communication and negotiating skills by actively participating in employee relation issues and investigations.• Collaborate with senior management on revisions of current department procedures by offering insight from exit interviews, new hire check ins, and employee feedback. • Mitigate claims and reduce potential risks though coaching and mentoring supervisors on employee performance issues and complex separations.• Established efficiencies within our recruiting processes, minimizing our vacancy days, and incorporate retention strategies as part of our onboarding process.• Successfully established credibility among department managers enabling us to collaborate on salary recommendations, cultural barriers, and succession planning.• Established the groundwork in the development of our citywide internship program.• Administer the city’s FMLA, Military, and ADA leave program.• Foster a positive culture of learning, enhance career development, engagement, and leadership through our training and development program.• Partner with the city’s Risk Manager on various Worker’s Compensation cases and city trainings, promoting safety awareness in preventing incidents from becoming claims.• Assist the city with compliance concerning federal, state and local laws, regulations, and ordinances including but not limited to; FMLA, ADAAA, EEO, FLSA, ADEA, HIPAA, Title 7, USERRA, Workers Compensation.• Monitor policies and procedures and recommends modifications to keep the city current with laws, regulations and best practices.• Improve organizational effectiveness through the development of new programs through conducting research, collecting information, and preparing analyses to support recommendations for programs and process changes.

Commerce City, Colorado, United States

HR Technician, January 2017 - May 2017Talent Acquisition Responsible for screening applications, scheduling and conducting interviews, and completing pre-employment processes citywide for a population of 350 employees. Lead recruiting meetings with hiring managers to discuss advertising details, targeted recruitingsites, and preliminary screening requirements of candidates Assisted with updating job descriptions in compliance with ADA, FLSA, and internalcompensation/classification standardsOn-boarding: Successfully on-boarded all new employees into the organization Conducted new hire orientation to educate them about the policies

• Responsible for administering benefit changes for 2800 full time active employees and retirees, • Analyzed business requirements, creating solutions to enhance HR systems with a focus on HR Operations • Identified, analyzed and documented system and process flows from current to new flows • Responsible for project management of test data and develop/execute test scripts in a non-production environment • Analyzed existing systems of data, user requirements, business processes • Created customized reports using relational database reporting tools • Assisted with upgrades and the implementation of new solutions for the HR applications • Provided assistance to the user community on issues • Maintained all benefit plans, premium calculations and company billing • Developed and administered departmental audit programs

Denver, Colorado, United States

I Transitioned into an HR consulting role administering FMLA, general medical leave and accommodations for various clients. Provided consultation regarding employee performance issues, and updated client employee handbooks as needed. Administered FMLA, general medical leave, and accommodation requests.  Served as backup for processing background checks, verification of employment, & drug screenings  Consulted on various employee related issues such as, but not limited to, corrective actions  Assisted clients in the preparation of job descriptions  Assisted in the hiring process for internal employees  Reviewed and developed employee handbooks and individual employment policies for clients

Greater Denver Area

Benefits Maintenance:• Notify new hires of benefit eligibility, create & distribute accurate enrollment information within deadlines.• Advise and process qualified change of status forms for multiple clients• Administer short term disability claims for employees on medical leave.• Track and audit missed payroll deductions for employees returning from LOA• Administer FMLA, General Medical Leave, and Accommodation requests.• DarwinNET maintenance (loading benefit documents onto client and employee websites).COBRA Administration : Responsible for total COBRA administration process and adherence to Federal law for medical, dental, and vision insurance, as well as flexible spending accounts. • Reactivate members enrolling in COBRA in a timely fashion.• Process and log COBRA payments and 941 Subsidy reimbursements• Send various COBRA notifications to members per federal guidelines.Open Enrollment – Play key role in annual open enrollment process including but not limited to:• Provide benefit brokers with census data and related renewal information. • Assist with open enrollment in plan code set up within our HRIS system, client and employee websites• Become familiar with new plan designs, costs and coverages.• Set up insurance plan codes in the HRIS payroll system • Present benefits information to groups of employees.• Process employee enrollments, carrier updating, and COBRA notification mailingsReconciliations and Audits:• Premium bill reconciliation and payments to insurance carriers for multiple clients.• Audits of enrollments, terminations, collection and payments as needed.Compliance:• Compliance Mailings (HIPPA notices, Certificates of Coverage, Plan Documents, Section 125,).

• Processed new hire paperwork, employee benefit changes, garnishments, and termination paperwork• Created and distributed all benefit enrollment materials for new employees and open enrollment• Processed weekly and semimonthly payroll • Processed and paid all payroll taxes• Completed quarterly payroll taxes• Responded to benefit inquiries from managers and employees on plan provisions, benefit enrollments, status changes and other general questions • Processed and administered all worker’s compensation and auto claims • Responded to 401(k) inquiries from managers and employees relating to enrollments, plan changes and process distribution paperwork• Administered drug testing and background check programs• Developed and performed new hire orientation for benefit plans for new hires and open enrollment• Created yearly 401K census analysis • Processed end of the year W-2’s

• Assisted with daily operations of automated bank reconciliations for cash, credit card, and gift card activities• Reconciled general ledger gift cards sold and redeemed• Prepared all period end journal entries for gift card adjustments• Point of contact with Area System Managers in resolving cash variances• Maintain daily Early Warning Report-detailing any cash variances to area and district managers

Bachelor'S Degree, Marketing

Rec 33 Certificate, Real Estate

Real Estate Certificate