• Primary Support: Acted as the main contact for commercial truck drivers and managers, efficientlyhandling calls and inquiries to provide timely assistance.• Technical Troubleshooting: Resolved issues with Electronic Logging Devices (ELDs) and camerasystems, ensuring DOT compliance and operational efficiency.• Safety & Service Quality: Delivered accurate and timely safety information to fleets, enhancing servicequality and compliance standards.• Case Management: Maintained detailed records of issues and resolutions, improving case management,reporting accuracy, and data-driven decision-making.

A Technical Resource Specialist facilitates issue resolution on technical client requests, using troubleshooting, analytical and problem solving skills. Responsible for thoroughly documenting client needs and expectations and case resolution outcome, and for appropriately transitioning client requests as indicated by departmental procedures.