Jess Alexander Email and Phone Number

Duties and responsibilities include but are not limited to the following items. Course ware developer, curriculum writer, systems administrator for university servers. Trains/ instructs Soldiers and DOD personnel in the installation of Windows 10 enterprise domainsTrains the full spectrum of CompTIA certification courses i.e. Security + 501, Network+ 007, A+ 901/902, IT Fundamentals as well as Microsoft and ETA/3M Fiber Certification courses offered.

Duties and responsibilities include but are not limited to the following items. Course ware developer, curriculum writer, systems administrator for university servers. Trains/ instructs Soldiers and DOD personnel in the installation of Windows 10 enterprise domainsTrains the full spectrum of CompTIA certification courses i.e. Security + 401, Network+ 006, A+ 901/902, IT Fundamentals as well as Microsoft and ETA/3M Fiber Certification courses offered.

Instructor/Writer for the Information Technology Division (ITD) which provides technical training for over 1,620 Advance Individual Training (AIT), international, and career transitioning Soldiers annually. Teach students basic and advance network topology design and configuration and provide in-depth training on the OSI model. Provide comprehensive instruction on introduction to the ICT industry and interactive, hands-on exposure to personal computers, hardware, software, and operating systems. Assisted in the development, maintaining, and updating of course material. Provides remedial training, examinations, and evaluations of Soldiers for the purpose of awarding the Military Occupational Specialty 25B Information Technology Technician. Ensures accountability and positive control of test materials protecting the integrity of examinations; maintains accountability of computers and related equipment valued in excess of $100,000. Prepared and certified individuals in A+, Security+, Network +, ICND 1, and ICND2.

Managed network security incidents in real-time and coordinated the interaction of specialized security groups across multiple sites to resolve issues within strict time frames and provided both written and verbal statuses to senior military officers at daily high-level briefings. Monitored Network usage and availability in a network operations center. Managed Systems updates by with WSUS on Windows Server on the Enclave network. Used ITSM to communicate to customers with trouble tickets. Scheduled and Performed software back-up and update procedures. Scanned government machines for vulnerabilities with retina to ensure organizational policy compliance. Scanned mobile and wireless networks using flying squirrel and analyzed the data.

Supervise the deployment, installation, operation, and unit level maintenance of multi functional/multi user information processing systems. Perform duties as section sergeant and team chief for the tactical DMS; perform information assurance functions for Computer Emergency Response Teams (CERTS). Determine requirement, assign duties, coordinates activities of personnel engaged in information system analysis and maintenance. Develop andadminister on site training programs. Compile output reports in support of information systems operations. Perform system studies using established techniques to develop new or revised system applications and programs. Write final operational manuals, procedures and requirements documents. Analyze telecommunications information management needs, and request logistical support and coordinate systems integration. Ensure that spare parts, supplies, and operating essentials are requisitioned and maintained. Supervises, perform maintenance management andadministrative duties related to facility operations, maintenance, security and personnel. Perform COMSEC management functions and ISSO/Systems Administrator (SA) duties for the certification authority workstation. Prepare emergency evacuation and destruction plans for COMSEC facilities. Requisition, receive, store, issue, destroy and account for COMSEC equipment and keying material including over the air key. Supervise ISSO functions. Provide verbal and written guidance and direction for the installation, operation and maintenance of specified battlefield information services. Provide technical assistance, resolve problems for information services support personnel,functional users and functional staff. Designed and implemented Voice Infrastructure for over 300 local users. Utilized and implemented remote troubleshooting for distant end users with configuration issues. Installed and configured Cisco Callmanager Suite for Over 500 Users.

Developed and implemented network diagram for a new building to support 200 people. Analyze telecommunications information management needs, and request logistical support and coordinate systems integration. Provide technical assistance, resolve problems for information services support personnel, functional users and functional staff. Develop and administer on site training programs. Managed the Tactical Messaging System to ensure classified email was received and secure. Configured and troubleshooted CISCO routers and switches in an operational environment. Built and configured small data packages for specific missions. Monitored network traffic and reacted to intrusions and errors. Developed and implemented information systems life cycle plan.

Manage Finances/Post office Mail Processing/Delivery Customer Support/Service Human Resources Processes Keyboard Typing Letter Writing Printing/Publishing Techniques Proofreading/Editing Schedule/Itinerary Planning

Customer Support/Service Human Resources Processes Keyboard Typing Letter Writing Printing/Publishing Techniques Proofreading/Editing Daily interaction with senior leadership and decisive decision making