Jessica Smith Email & Phone Number

•Managed the ongoing implementation of 10+ Acumatica ERP projects. Effectively collaborated with Consultants to ensure project success.•Lead the coordination of multiple work streams for business end users which included: testing, standard work, change management, communications, training, and implementation.•Supported fast solutions by answering questions, tracking issues, monitoring changes and resolving or escalating problems.•Responded to changing timeline and scope with flexibility and composure.•Monitored and evaluated project progress, maintained project documentation and developed status presentations. •Identified critical milestones to be revised during the project execution and highlight any risk which could lead to launch delays.

Remote

•Supported the Project Manager and assisted in managing multiple client cases at any given time. Key member in ensuring delivery of exceptional quality work to clients as well as within internal teams. •Acted as back-up to Project Manager, continually met project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinates with the various operational teams) to deliver all project deliverables on time, within budget, and at the highest quality standards. •Researched claim inquiries and appropriately communicated findings with clients, claimants, and/or other operational departments, researched process issues, and effectively communicate with project teams and other operational departments. •Provided project reporting and summaries, performed analysis of reporting and ensured quality assurance, drafted claimant letters, drafted project telephone scripts and website text, assisted in development of business rules for claims processing and payments.

Beaverton, Oregon

•Managed the overall project timeline for multiple projects occurring simultaneously.•Ensured all project requirements are gathered, documented, approved, and implemented. •Managed interdepartmental communication, acting as a liaison between departments, removing roadblocks, and calling/managing meetings whenever necessary.

Hillsboro

•Met project deadlines and requirements while performing multiple tasks within a multi-faceted environment.•Coordinated workflow between a large multidisciplinary team of engineers and designers.•Assembled contracted project deliverables and checked for errors and inconsistencies. •Responded to rapidly changing circumstances by evaluating problems and making astute decisions to refocus on new priorities. •Maintained and distributed high priority design and project correspondence files.•Diligent project closer with the ability to assemble and complete documentation per contract specifications.•Utilized interpersonal skills to garner support across multiple stakeholders to ensure execution of deliverables.

•Managed day to day operations, while maintaining a focus on productivity and quality assurance.•Communicated and collaborated cross-functionally to drive custom designs forward to completion. •Oversaw the purchasing of materials and ensured all designs and installations met with strict quality requirements.•Coordinated and monitored the work of various departments involved in the sales, design, and preparation and installation of goods.•Organized project tasks to ensure project installation within allotted timelines and maintained detailed schedule.•Maintained clear and accurate operations documents for reference purposes.

•Assisted in payroll, maintaining employee paperwork, onboarding, internship training, termination, and creating cross training program.•Purchased supplies, reconciled purchase orders and invoices, contacted clients regarding orders, updated job costing, maintained financial spreadsheets, and filed job tickets.•Worked closely with Accounting, Sales, Purchasing, and Human Resource Managers on projects as assigned.

•Provided positive customer service to a diverse range of guests.•Acted as first point of contact, responsible for reservations, guest check in/out, and processing payment methods.•Eagerly accommodated special requests and fostered a welcoming and rewarding experience for guests. •Efficiently addressed and resolved a variety of guest issues through clear and effective communication.

•Assisted with the supervision, training, and allocation of duties for an eclectic mix of student employees.•Collected and organized food and equipment, performed food serving duties, resolved customer complaints, and ensured quality service.

Provided guests with professional orientation for property, anticipated guest needs and resolved any issues to ensure a superior customer experience. Responsible for breakfast buffet, check in, answer internal and external calls. Worked with engineering and housekeeping to troubleshoot problems. Completed designated closing reports in the computer system.

Handled customer relations, provided outstanding customer service both in person and on the phone and accurately handled transactions at the register.

Interned in multiple departments- Housekeeping, Finance, Restaurant, Kitchen, Engineering and Banquets.

Bagged groceries, shelved goods and retrieved carts.

Bachelor Of Science (Bs), International Hospitality And Service Management

Activities and Societies: RIT Hospitality Association, Hospitality Financial and Technology Professionals

Education record

Study Abroad from July 2015 - November 2015

College Level Courses With Pre-College Program