Michael D'Amico Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

• Spearheaded key cultural shift initiatives within the complaints department to drive critical solutions, better customer experience, and reduce risk for the company.
• Successfully led transition of approximately 25,000 employees to a new risk intake platform by collaborating with Key Stakeholders, Technology Partners, Risk Leaders, and Operation Leaders
• Steer and supported high-profile move the lines (MTL) effort by working with senior leaders and HR to meet all deadlines and ensure a smooth transition for a significant number of employees.
• Supported creation of new department by developing logistics for hiring, training, and procedures, establishing touch points with senior leaders, discussing strategies, and changing priorities, and coordinating.
• Partnered with Quality Assurance to implement new taxonomies and ensure accuracy in case complaint resolution.
• Resolved self-identification internal issues, ensured compliance with policy, and coordinated controls for review board closure.

Richmond, Virginia, United States

• Led a blended team up to 12 Business Sales Consultants exceeding sales and profit targets by 50% in designated Territories, surpassing financial goals by 40% and surpassing KPIs.
• Supervised annual revenue of over $2 million.
• Analyzed and managed monthly Performance aligning with financial objectives.
• Implemented daily employee engagement initiatives to foster a strong sense of connection within the team.
• Established a systematic daily tracking and monitoring system to effectively measure employee performance and progress.
• Developed and implemented strategic planning and partnerships with Senior Leaders to strengthen brand recognition and consistency, resulting in a 30% increase in referral rate and Lead Generating Activity for a.

Summit, New Jersey, United States

• Collaborated with Regional Sales Managers and Market Sales Managers to develop sales strategies and analyze performance, identifying development needs.
• Developed action plans to optimize productivity of Business Sales Consultants across 5 States, resulting in increased referral penetration and above-average conversion rates.
• Coached Rookie production team to achieve a productivity increase from 90% to 139%.
• Guided and executed key projects including new hire curriculum development, new product rollout, and enhancing customer experiences.
• Monitored and evaluated coaching and training activities to ensure effectiveness, boosting team member engagement and talent retention.
• Conducted field training and 1-on-1 coaching sessions with Sales Consultants to improve effectiveness, product knowledge, and customer experience.

Summit, New Jersey, United States

• Formulated action plans with Bank Leaders to boost productivity and revenue, meeting customer financial requirements.
• Cultivated and maintained strong business relationships with clients, leading to the discovery of new opportunities and successful sales tactics resulting in a 20% revenue growth in one fiscal year.
• Led contract negotiations to meet customer product and financial needs, exceeding quarterly sales quotas.
• Oversaw strategic and tactical planning for a new territory, managing key client accounts and providing mentorship to junior account executives to achieve individual and team sales goals.
• Negotiated and closed high-value contracts with new clients, ensuring client satisfaction through regular communication and strategic planning efforts.