Customer Experience Strategy and Implementation ConsultantJohan joined the CX Group in the beginning of 2022 Prior to that, Johan was part of the Consulta-team (for 11 years) as executive of an entrepreneurial Strategy and Implementation Unit after running his own Industrial Psychology Consultancy for 11 years.Johan succeeded and managed to integrate his people knowledge and experience with his deep understanding for the dynamics of business challenges. He developed and implemented several development programs for individuals, groups and entire organisations. He has extensive experience in Customer Experience Strategy and Implementation. He managed and conducted numerous customer experience projects for businesses in a variety of sectors both locally and abroad. Johan’s personal life philosophy that he infuses in every business interaction is: “If the who-you-are and the what-you-do is one, your success will come to you through the value that you give”.Johan is a family man who treasures relationships and quiet reflection on life. Married to his high school sweetheart, Charmain, together with their 3 young-adult children like to travel and enjoy the company of people… “Strangers are merely FRIENDS you haven’t met yet!”