John Peter Email & Phone Number

System supports engineer who has 1 year of experience in Technical Support. Also have experience in Java.

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  Technical Support Engineer

  Vdart

  Nov 2021 - Present - Tiruchirappalli, Tamil Nadu, India

  • Accountable for escalations and ensuring requests are handled in a timely manner• Provided outstanding technical to clients.• Worked to motivate and support all creative staff. resulting in excellent workflow and productivity.• Maintain Active Directory entries and services.• Apply group and security policies.• Worked to support the senior creative staff with day-to-day tasks.• Monitor storage and processing capacity with attention to server performance.• Prepare reports on current utilization and plans for future requirements.• Managing internal and external DNS environments.• Power Shell scripts for process automation• Help desk and tech support: Hardware Assembly, Maintenance, Peripherals, Printers. Drivers.• Networks Configuration: Servers. Routers. TCP/IP Sockets. LAN Technology.• Effectively assist customers and gather relevant data to be able to perform a detailed investigation to identify the root cause of a problem.• Set up and configure new laptops for current full-time employees.• Schedule zoom meetings to onboard new full-time and contract employees and verify laptop setup is correct as needed.• Guide new employees on company security changes and familiarized them with setup and use.• Added the second layer of security with Bit locker activated for a startup.• booting to Windows. then set up the SSO password with zoom. Sophos and outlook to Sync with Windows 10 Professional.• Configured hardware. devices and software to set up workstations for employees.• Collaborated with vendors to locate replacement components and resolve advanced problems Followed up with clients to verify optimal Customer satisfaction following support engagement and problem resolution.• Multitask to update all data. image laptops collaborate with users and managers, and the team on all changes with excellent verbal and written communication.

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  Shivani Engineering College

  Computer Science