John Becker Email & Phone Number

Irvine, California, United States

Chatsworth, California

Phoenix, Arizona Area

The Systems Support Technician provides user support services for campus administration and classrooms by performing first level PC maintenance and by troubleshooting network problems. Coordinates all efforts at the campus level to address and resolve technical and network issues. Manages user accounts and profiles for computer, alarm, voicemail and phone systems.Troubleshoots reported problems and documents diagnostic steps for issues related to computers, periphery equipment, alarm, and phone systems. Conducts research to find solutions and implements the most appropriate solution.Follows-up with internal customers to ensure that technical needs have been met. Implements software and hardware releases, bug fixes and/or operational improvements as directed by Headquarters staff. Re-images, cleans, and maintains computers. Makes repair or hardware replacement recommendations to the Director.Collaborates with Headquarters’ Information Technology Department and/or third party service/warranty providers to restore services and correct core problems.Provides technical/network support on the distribution of curriculum software images. Provides user training and assistance.Performs server backup in accordance with enterprise backup policy and maintains application and curriculum software as directed. Assists with enterprise-wide project planning and implementations as needed.Performs safety and security and other technical duties as assigned. May supervise student workers or Federal Work Study employees performing similar work

Bas, Information System Security

Aas, Computer Networking Systems, 3.96

Activities and Societies: Validictorian Award, Alpha Beta Kappa National Honor Society