John D. Email & Phone Number

As an accomplished Full Stack Support Engineer with over 26 years of experience in the field, I thrive on leading teams, tackling complex technical issues, and providing exceptional customer support. Currently at GitLab, I contribute to the most comprehensive DevSecOps platform, helping development, security, and ops teams build better software faster. As a Support Engineer in this globally distributed, all-remote company, I leverage my expertise to solve complex technical challenges and ensure customer success.My career spans a broad range of responsibilities from system administration to web development and directing IT operations. I previously helped shape the support engineer role at Yembo Inc. as the first employee in the role, where we boosted our ticket handling capacity by 50% through the implementation of internal SLAs and a support ticket system. Prior to that, I served in various roles, ultimately as IT Director at Vacation Superstore Network Inc, where I successfully transitioned a traditional call center to a fully remote operation, among other achievements.I'm proficient in numerous programming languages and tools, with extensive experience in both NoSQL and RDBMS databases. I'm skilled in troubleshooting complex application issues and enjoy the challenge of understanding complex logic within application code to find effective solutions. At GitLab, I embrace our shared values and collaborative approach to problem-solving, contributing to our mission of making DevSecOps accessible to all.As a continuous learner and technology enthusiast, I'm always eager to embrace new tools and techniques to improve productivity and efficiency. My goal is to leverage my extensive technical skills and leadership experience in a challenging and dynamic environment, where I can contribute to enriching people's lives through innovative technology solutions.Let's connect and create the future together!

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  Lincoln Park Academy

  International Baccalaureate Program