John Pritchard Email & Phone Number

Remote Usa

Serving our global enterprise customers with the most outstanding and committed group of engineers in the industry! Team members in Australia, France, Germany, and the USA helping customers with technically creative solutions that allow them to move their entire estate to the RingCentral cloud.

Greenville-Spartanburg-Anderson, South Carolina Area

I serve Global Enterprises moving to the cloud with RingCentral in a pre/post-sales and project implementation capacity along with a world-class team of engineers located in APAC, EMEA, and the US.RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone (MVP), customer engagement and contact center solutions for businesses worldwide. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.© 2020 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

Charlotte, North Carolina

Serving global enterprise customers with custom engineered solutions.

Greenville, South Carolina Area

Led initiative to build and test the Broadsoft UC-One Add-in for Skype for Business client including internal IT trial.Led initiative to identify a replacement SBC vendor by writing the RFI, evaluating vendor responses, narrowing the field, and lab testing leading solutions. Documented reference architecture for deployment into the Windstream network.Presented Windstream’s network evolution plans to the Department of Homeland Security’s Office of Emergency Communications in support of the Government Emergency Telecommunications Service (GETS) annual program review.Research & developed SIP-based, VoIP products on Broadsoft such as: ACD, Call Center, Softphone & Unified CommunicationsAs the Subject Matter Expert for these services I built proof-of-concepts in a lab environment, documented network and provisioning requirements, proposed back-office systems modifications to allow for automated provisioning, proposed customer-portal modifications, and prepared hand-off/training documentation to high-level network support engineers.Regularly tested a variety of VoIP network technologies such as Softswitches, Media Gateways, and Session Border Controllers from key vendors such as: Oracle Acme Packet, Broadsoft, CounterPath, GenBand, Metaswitch, Polycom, and Sonus.Configured Cisco and Juniper router VLANs and physical interfaces ranging from 10/100 Fast Ethernet to 10 Gigabit Ethernet.Fluent in the use of Layer 1-7 test equipment from Empirix and Spirent.Represented Windstream on the FCC Robocalling Strike Force.

Greenville, South Carolina Area

Collaborated with business executives on various network technologies and deployment strategies and provided capital and operational budget guidance for inclusion in business cases and ROI decisions.R&D solutions for a variety of technologies: VoIP, IPTV, ADSL2+Bonding, VDSL2, Ethernet First Mile over Copper, CALEA, reservation-less audio/web/video conferencing, SS7 & SIGTRAN traffic monitoring & analysis, data center virtualization.Lead Architectural liaison during the Cisco Managed Services Advanced Channel Partner Certification Audit.NuVox was acquired by Windstream in February 2010.

Greenville, South Carolina Area

Led a 24x7x365 Tier 3 NOC support organization responsible for all SIP VoIP and IP-MPLS network elements across 16 states serving 225,000 VoIP lines and 12 Gbps of Internet transit on one of the largest Cisco Powered networks in North America.Reduced equipment-related measured-outages by 68% by executing an aggressive software upgrade plan of key platforms: Acme Packet, Broadsoft, Cisco, Empirix, Sonus, SylantroGrew Cisco router fleet by 33% while also eliminating legacy ATM platforms to improve network reliability.Managed a $7M SG&A budget, including $2.7M in personnel costs for a staff of 34. Reduced OT expenses from 2.5% to 1.8%.Negotiated $4.1M in annual vendor maintenance contracts.Built a Security Operations Center (SOC) to provision and support all managed firewall customers and provide guidance to corporate security. Grew managed firewall customer base by 900 accounts under headcount constraints.Saved over $1.5M annually in Toll and PBX fraud through aggressive detection and prevention measures.Supported the top 30 complex customer accounts (over 200 locations) representing $12M in annual revenue.Developed the company’s current SLA measurement and calculation methodology.

Greenville, South Carolina Area

Led a team of Unix and Windows system administrators responsible for over 750 servers in geographically diverse data centers.Improved efficiency by implementing an on-line change control approval system.Efficiently managed a corporate Help Desk for PC and application support as well as Avaya IP PBX telephony system administration for over 1,700 employees located across 16 states with a 175-to-1 employee to help desk technician ratio.Negotiated $2.8M in vendor maintenance contracts, Dell PC leases, and licensing of Microsoft and Oracle products.Managed a $1.5M CapEx budget and a $9M SG&A budget including $2.9M in personnel costs, $1.4M in office maintenance, and $1.3M in telecom expenses including corporate cellular service plans.Led the integration of FDN and NuVox IT teams during merger.

Orlando, Florida Area

Direct report to the CTO and presented regularly to the COO, CFO, and CEO regarding strategic technology investments.Spearheaded evaluation, selection, and contract negotiation of all next-generation network platforms.Executed a $5M network over-build using Calix C7 Broadband Digital Loop Carriers, Redback SE400 routers, Foundry Gigabit Ethernet Switches, and a distributed Class 5 VoIP softswitch from MetaSwitch. Engineered and operated the core network.FDN was acquired by NuVox in 2007.

Orlando, Florida Area

Led a Tier 3 Data NOC responsible for 20,000 MGCP VoIP lines, 15,000 broadband Internet access customers, and 5 BGP Internet upstream connections serving 5 major markets.Responsible for departmental hurricane preparedness and disaster response during 6 hurricanes.Managed $3M CPE budget. Forecasting, purchasing, inventory, warehousing, testing, standardization and customer returns.Managed outsourced field operations vendors and equipment inventory levels while monitoring quality of work.

Dallas, Tx

Directed the day-to-day operation of a three-tiered trouble management center responsible for customer facing technical support on T1, DS-3, DSL, Internet, and VPN services.Managed 35 employees in a call center environment handling 5,500 calls per month & 1,500 tickets per month. Reduced ticket volume 60%, ticket age 70%, & MTTR 80% in 6 months.(This was not ipcomms.net as suggested by the auto-applied-logo.)

Richardson, Tx

Directed daily operations of a 24x7x365 Network Operations Center (NOC) and a Provisioning Center in support of T1, DS-3, DSL, Internet, Web/E-mail Hosting, and VPN services. Managed 80 personnel.Designed and built-out a fully functional NOC in 90-days.Reduced cost by eliminating an under-performing center and incorporating workload into new center.

Dallas/Fort Worth Area

Led all technical operations through active, hands-on, management of a true facilities-based start-up CLEC providing comprehensive Voice, Cable TV, Data, and Internet Services in the DFW area.Oversaw Central Office, CATV Headend, Copper and Fiber outside plant build-outs at this green-field company, including the turn-up of serving electronics for new subdivisions and office buildings.Managed DMS-500 central office switch technicians, telephone field technicians, SONET technicians, CATV technicians, CATV head-end engineers, server administrators, warehouse personnel, dispatch center, plant facility assignment center, and switch translations. Recruited and hired 95% of the staff.

Dallas/Fort Worth Area

As the Regional Director of Engineering I was responsible for an $80M capital budget to build out CLEC capabilities in the state of Texas.As a Systems/Sales Engineer with Metro Access Networks and Brooks Fiber I designed, built, and help sell ATM, Frame Relay, and Dedicate Internet services across the state of Texas.Worldcom acquired Brooks Fiber who acquired Metro Access Networks (MAN) from Century Telephone Enterprises.

Monroe, Louisiana Area

Subject matter expert on ATM, Frame Relay, and Internet.

Washington D.C.

Prepared FCC applications for microwave radio frequencies for power company clients.Taught radio licensing seminars.

Bachelor Of Science In Electrical Engineering, Telecommunications

Activities and Societies: Vice Chairman of the IEEE Student ChapterThe University of Southwestern Louisiana (USL) changed its name.

Organizational Behavior & Leadership Studies

Service Management Certification, Itil V3 Foundations

Psx Advanced Routing

Education record

Engineer-In-Training Certificate, Passed

Activities and Societies: IEEETook and Passed the Louisiana State Board exam for Engineer-in-Training (EIT) the precursor.

Audiocodes Certified Associate, Gateway Essentials & Configuration, Passed

AudioCodes Gateway Essentials, Configuration, and Troubleshooting for Media Point and Mediant product lines.

Camper Protect Training, Passed

Activities and Societies: Team LeaderCompleted as a part of the Team Leader training for serving at Tanalian Bible Camp.

Solution Fundamentals, Completed - Passed

Overview of all RingCentral Solutions