Business Process Manager, Sales Operations, Applied Global Services
Applied Materials, Inc.
Governed key process improvement initiatives for global sales operations of a $2B business line, leading strategies to drive efficiency, growth, and profitability. Collaborated with executive leadership to define business objectives, established division-wide priorities, and led high-impact projects from preliminary planning to an on-time and on-budget completion. Continually analyzed work systems and business processes to identify strategies that streamlined operations and enabled business growth. Ensured the ground-level implementation of new policies, procedures, and best practices through development and delivery of testing and training programs. Directed 25-member team in SAP CRM implementation and process re-engineering; led team across Finance, Worldwide Sales, Sales Ops, Product Management, Order Management, Corporate Planning, Tax, Trade, and Legal divisions to develop a solution that empowered staff to most effectively generate, cultivate, and close business leads. Integrated disparate, global teams into single, streamlined SAP CRM / ECC forecasting, sales approval, and contract management processes, growing consistency and quality of sales efforts on multinational scale. Helped architect sales commission process, ensuring proper systems were in place to monitor, track, and reward management-defined performance metrics. Incorporated Product Management insights and Sales Team performance data into an improved forecasting process, delivering more accurate analysis to better inform strategic decision-making. Served as Principal member of council responsible for policy adherence to safeguard internal and customer IP, leading sales team to consistently attain over 95% of monthly IP audit and training requirements.
