Jonathan Baldwin Email & Phone Number

Lincoln, Nebraska

Systems Analyst

Lincoln, Nebraska, United States

Worked for six years building online banking environments and supporting Fiserv data center clients

Lincoln, Nebraska

Built desktops and customized laptopsapplied custom vinyl decals and etched laptopssoftware QA and shipping responsibilities

Provided support both over the phone and by email. Created reports based on what major issues our account was facing and status reports for daily goals. Worked heavily with Outlook, Word, Excel, BMC Remedy, Avaya and Cisco phones. Provided support for Windows issues and any issues with Microsoft Office along with mobile phones and SSL VPN support.

Largely a selling environment, catering to customers and asking probing questions along with educating the customer in order to create a perfect solution for any person's specific needs. I trained any of our new associates on new product and selling techniques as well as teaching new hires about the services we offered and how they benefited the customer; being able to distinguish features from benefits and leading by example. I worked on an incentive based scale and would earn bonuses reflecting how profitable my sales were over any given month.