Jonathan Boone Email & Phone Number

Nashville, Tennessee, United States

United States

Greater Nashville Area, Tn

Assisted with and resolved clients’ issues with using the HealthSteam Learning Center (HLC)Troubleshot course issues including but not limited to assignments, student groups, & login issues Directly assisted with Neonatal Resuscitation Program enrollment and troubleshootingAssisted with creation of COI-SMART Process documentation for internal supportAssisted in answering team member inquiries and acted as COI-SMART Subject Matter ExpertAssigned to special projects team to strategically decrease the number of aged cases in high priority queues.

Brentwood, Tennessee

 Assisted clients with issues with proprietary software Assisted in creating a working knowledge base for current and new employees Worked & resolved client’s issues with ticketing system while staying within SLA guidelines Assisted clients with installing proprietary software on workstations Created users in active directory and proprietary software Assisted with distribution and install of software licensing Assisted in training new hire employees with basic tasks of proprietary software Software Support project leader for redesign of licensing procedures Worked with developers to optimize licensing software, to increase customer satisfaction Recognized for excellence in job performance Q2 2017

Franklin, Tennessee

 Directly assisted customer with billing and equipment inquires. Gave first tier technical support to customer Assisted indirect agents with customer inquiries and plan changes Assisted supervisor with technical support to teams with proprietary software and systems Consistently recognized for high performance stats. Awarded Spark award for excellence 3rd quarter of 2015 Creating PowerPoint presentations for leadership team. Created prototype data overage forgiveness plan, now used nationwide Customer service mentor for Franklin call center

 Directly assisted AT&T Nationwide customers with questions regarding policy and procedures Setup payment arrangements for AT&T Nationwide customers Rerated customer’s current plan and counselled customers on plan choices Processing upgrades and promotional options Utilizing, auditing, and updating AT&T Knowledge Base for all AT&T Nationwide markets Consistently in top tier of quality scores

Springfield, Illinois Area

 Verified that health inspection guidelines were properly followed Managed customer outreach marketing program Interviewed customers for internal quality audits Created a metrics reporting process for department Daily reports to store management

Springfield, Illinois Area

 Guided unemployed job seekers through proprietary government software Assisted in job training programs and workshops Taught a basic computer usage instruction course Liaised unemployed job seekers with needed social services Provided technical support for user desktops Contributed to the revamping of Work Net program

 Assisted customers with purchase options Placed orders for customers Scheduled deliveries for customers

Bachelor Of Arts (B.A.), Communications.

Associate Of Arts (A.A.), Communication, General