Jonathan M. Email & Phone Number

Austin, Texas Area

Performs security assessments of systems and networks for the security vulnerability program and identifies security risk. Spearheads the migration project for the Windows 10 environment and develops secure images to ensure the system is protected against risk and threats.  Analyzes security issues determines causes and impact and identifies the corrective action with senior-level management  Chairs the endpoint security program and collaborates with various stakeholders to ensure all systems are protected, provide regular security updates and respond to alerts Supports business relationships with internal and external team members to conduct holistic response management on identifying vulnerabilities and remediation efforts  Authors technical document on vulnerabilities found after performing risk assessments on information system networks and recommends best practices

Liaison with a security operations center, and stakeholders to monitor, identify, respond, and mitigate security incidents and events. Administered a Phishing campaign and trained employees on best practices and increased end-user awareness to 100% around malicious emails and related traffic. Leveraged application security testing tools to perform dynamic application security testing to identify web application security vulnerabilities and collaborated with authorized stakeholders to mitigate such application security vulnerabilities Consulted on security initiatives as needed focusing on applicable security, compliance, regulatory requirements (HIPAA, SOC2, ISO), and HITRUST requirements Conducted vulnerability scans and recognizing vulnerabilities in security systems

San Jose, California

Executed the Vulnerability Management program using security infrastructure tools such as Nessus, Nmap, and Malwarebytes to identify issues and developing remediation plans. Operated the security incident response program using SlashNext to identify security threats and collaborated with other team members to remediate issues. Utilized automation tools such as SolarWinds to respond and update tickets within the security programs for the enterprise.  Created database of world­wide IP addresses for the corporate network of 100 + users to improve overall management and security Audited manufacturing and lab systems to identify vulnerabilities and ensure remote access security Evaluated IT Data Center systems to ensure compliance with security standards

San Francisco Bay Area

Provided desktop support for over 100+ users and maintained the database and ensured that all system changes were appropriately documented. Supported, monitored, and managed network infrastructure and network operations.  Developed and maintained intranet site, created FAQs, and self-help IT information Executed all user access and operations and troubleshoot network systems, servers, and workstations

Livermore,Ca

Leveraged NMAP and SolarWinds to evaluate internal networks and authored plans to conduct a security assessment. Performed internal security assessment using Nessus and Metasploit security tools.  Analyzed results and provided recommendations to Chief Information Officer (CIO) and security teams within the enterprise Authored technical documentation for security awareness training program that included Social Media, Mobile, Email, and Encryption modules  Resolved the PCI compliance remediation support program, which including validating TLS usage on eCommerce websites, and confirmation of least privilege security permission

Union City California

• Responsible for all aspects of field services including scheduled maintenance, proactive incident management, problem management, and service requests. Provide customer service and repair cellular devices• Perform mainframe and account maintenance task • Create, open and closed trouble tickets • Analyze customer requirements and configuration; assist in planning and implementing requested changes, including researching and procuring viable solutions when appropriate.• Support Windows and Apple desktops and laptops (hardware, OS, and supported applications), handheld devices (iPhones, iPads, Android devices), voice/telephone devices, network closet maintenance, provisioning of voice and data services, and video conferencing end points. Diagnose mechanical hardware, software & system failures• Escalate and communicate problems and status updates to management• Determine cost effective repair/resolutions to minimize consumer downtime• Prepare reports for analysis of product failure trends and service ability issues• Support new project development, including systems analysis, planning and preparation, testing and implementation and client coordination as needed

San Francisco Bay Area

• Cable television installation & troubleshooting• Installed & provision cable modems and wifi routers• Escalate and communicate problems and status updates to management• Used ladder & pole climbing to reconnect main cable line• Responsible for all aspects of field services including scheduled maintenance, proactive incident management, problem management, and service requests. Installed home theater, video equipment & video products• Support new project development, including systems analysis, planning and preparation, testing and implementation and client coordination as needed

Oakland California

• Verified cash shipments for various companies• Performed shipping & receiving (cash & coin orders)• Escalate and communicate problems and status updates to management• Corresponded with various armored carriers (Brinks, Dunbar, Loomis, Gaurda)• Balanced cash cans daily• Escalate and communicate problems and status updates to management• Used Microsoft Excel sheets for book keeping• Support new project development, including systems analysis, planning and preparation, testing and implementation and client coordination as need

Oakland California

• Customer Service• Setup new accounts and offered a range of financial products to customers• Processed various cash transactions using windows software programs• Balanced cash draw daily• Escalate and communicate problems and status updates to management• Balanced Travelers check book• Performed maintenance on ATM machine• Managed safe box deposit book• Support new project development, including systems analysis, planning and preparation, testing and implementation and client coordination as needed

Associate’S Degree, Information Security-Network Infrastructure

Ccna (Cisco Certified Network Associate), Computer Systems Networking And Telecommunications

Comptia Server +

Comptia A+ Certified, Ccna (Cisco Certified Network Associate)

Pursuing CompTIA Server+ Network+ and Security+ Certifications

In Progress, Computer Software Engineering

Certification, Introduction To Pc Repair/Html

Bachelor Of Science (In Progress), Information Technology/ Network Security