Jonathan M. Email & Phone Number

Austin, Texas Area

Performs security assessments of systems and networks for the security vulnerability program and identifies security risk. Spearheads the migration project for the Windows 10 environment and develops secure images to ensure the system is protected against risk and threats.  Analyzes security issues determines causes and impact and identifies the.

Liaison with a security operations center, and stakeholders to monitor, identify, respond, and mitigate security incidents and events. Administered a Phishing campaign and trained employees on best practices and increased end-user awareness to 100% around malicious emails and related traffic. Leveraged application security testing tools to perform dynamic.

San Jose, California

Executed the Vulnerability Management program using security infrastructure tools such as Nessus, Nmap, and Malwarebytes to identify issues and developing remediation plans. Operated the security incident response program using SlashNext to identify security threats and collaborated with other team members to remediate issues. Utilized automation tools.

San Francisco Bay Area

Provided desktop support for over 100+ users and maintained the database and ensured that all system changes were appropriately documented. Supported, monitored, and managed network infrastructure and network operations.  Developed and maintained intranet site, created FAQs, and self-help IT information Executed all user access and operations and.

Livermore, CA

Leveraged NMAP and SolarWinds to evaluate internal networks and authored plans to conduct a security assessment. Performed internal security assessment using Nessus and Metasploit security tools.  Analyzed results and provided recommendations to Chief Information Officer (CIO) and security teams within the enterprise Authored technical documentation for.

Union City California

• Responsible for all aspects of field services including scheduled maintenance, proactive incident management, problem management, and service requests. Provide customer service and repair cellular devices
• Perform mainframe and account maintenance task
• Create, open and closed trouble tickets
• Analyze customer requirements and configuration; assist in planning and implementing requested changes, including researching and procuring viable solutions when appropriate.
• Support Windows and Apple desktops and laptops (hardware, OS, and supported applications), handheld devices (iPhones, iPads, Android devices), voice/telephone devices, network closet maintenance, provisioning of voice.
• Escalate and communicate problems and status updates to management

San Francisco Bay Area

• Cable television installation & troubleshooting
• Installed & provision cable modems and wifi routers
• Escalate and communicate problems and status updates to management
• Used ladder & pole climbing to reconnect main cable line
• Responsible for all aspects of field services including scheduled maintenance, proactive incident management, problem management, and service requests. Installed home theater, video equipment & video products
• Support new project development, including systems analysis, planning and preparation, testing and implementation and client coordination as needed

Oakland California

• Verified cash shipments for various companies
• Performed shipping & receiving (cash & coin orders)
• Escalate and communicate problems and status updates to management
• Corresponded with various armored carriers (Brinks, Dunbar, Loomis, Gaurda)
• Balanced cash cans daily
• Used Microsoft Excel sheets for book keeping

Oakland California

• Customer Service
• Setup new accounts and offered a range of financial products to customers
• Processed various cash transactions using windows software programs
• Balanced cash draw daily
• Escalate and communicate problems and status updates to management
• Balanced Travelers check book

Associate’S Degree, Information Security-Network Infrastructure

Ccna (Cisco Certified Network Associate), Computer Systems Networking And Telecommunications

Comptia Server +

Comptia A+ Certified, Ccna (Cisco Certified Network Associate)

Pursuing CompTIA Server+ Network+ and Security+ Certifications

In Progress, Computer Software Engineering

Certification, Introduction To Pc Repair/Html

Bachelor Of Science (In Progress), Information Technology/ Network Security