Jonathan Wise Email & Phone Number

Help Desk technician with a demonstrated history of success in IT roles. Skilled in software, network and operating system troubleshooting and problem solving.

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  Help Desk Technician

  Connectwise

  Jan 2019 - Present - Cranberry, Pa

  ● Active Directory administration, including creating user accounts and groups, password resets, and assigning access to resources.● Microsoft Office 365 administration of user accounts, mailboxes and distribution lists, including mail flow traces, changing permissions and assigning licenses.● Microsoft Office/365 and Outlook setup, configuration and troubleshooting.● Remote Desktop, cloud connection, and VPN set up and troubleshooting in addition to general network and shared… Show more ● Active Directory administration, including creating user accounts and groups, password resets, and assigning access to resources.● Microsoft Office 365 administration of user accounts, mailboxes and distribution lists, including mail flow traces, changing permissions and assigning licenses.● Microsoft Office/365 and Outlook setup, configuration and troubleshooting.● Remote Desktop, cloud connection, and VPN set up and troubleshooting in addition to general network and shared resource issue remediation.● Troubleshooting experience with general business software such as Adobe Acrobat, Quickbooks, and Bluebeam PDF.● Microsoft Windows and Apple Mac OS support, including updates, configurations and troubleshooting.● Printer and scanner installation, configuration, troubleshooting and general support.● Office 365 and Exchange account set up on mobile devices: Android and iOS.● Remote problem remediation using LogMeIn, ScreenConnect.● Transitioned from previous temp-to-hire position into full-time role. Show less

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  Penn State Greater Allegheny

  3.91 Gpa