Jonathan M. Email & Phone Number

United States

Richardson, Texas, United States

Richardson, Texas

• TAC responsibilities:
• Operate a close-queue case system to accept and work on cases within SLA across all mediums of communication.
• Troubleshoot, analyze, and find resolutions to any and all issues that occur in the Firewall security space across all layers - Firepower products, ASA software and modules, and security features on other IOS devices.
• Resolve software and hardware issues on products such as Firepower 7000, 8000, 2100, 4100, 9300 series (standard Firepower software as well as Firepower Threat Defense), Firepower 750, 3500, 1000, 2000, 2500, 4000.
• Work on deployments using VMWare ESXi, Microsoft Azure, and Amazon's AWS.
• Work to resolve integrations to Active Directory, SIEMs, and external database applications.

Richardson, Texas

• A CALO Co-op worked in a lab environment to fulfill engineer-provided typologies for recreating slices of a customer's network to facilitate further troubleshooting on a specific issue.
• Monitored an open-queue ticketing system to accept cases and work them to completion within SLA, complete documentation, and with minimal supervision.
• Worked on layers 1 through 4 while setting up environments to the specification of an engineer in either the Technical Assistance Center (TAC), Advanced Services (AS), or developers.
• Performed upgrades on internal components as needed while following ESD procedures.
• Maintained lab cleanliness.
• Regularly performed inventory tasks and lab audits.

Arlington, Texas

• Worked as a front-of-counter Team Member to support all aspects of everyday operation.
• Filled several roles including dining area maintenance while fulfilling the customer experience, trained and performed hazard cleanup, kept stock, and coordinated information across multiple inputs to complete orders.
• Handled register transactions accurately in a fast-paced environment in both drive through and traditional front-counter roles; participated in setting sales records.
• Trained other team members in operating procedures, some food prep, cleaning, customer interaction, and the Chick-fil-A standard.

Glen Rose, Texas

• Worked various roles throughout the summer camp season as a full-time staffer.
• Maintained a standard of cleanliness for all camp facilities and items.
• Followed operating procedure for serving food and operating camp activities without supervision.
• Trained and supervised summer interns.
• Trained for, and operated without incident, high-risk activities.
• Worked any other duties as assigned.

Glen Rose, Texas

• Worked various low-skilled roles throughout the summer camp season.
• Maintained a standard of cleanliness for all camp facilities and items.
• Followed operating procedure for serving food and assisting full-time staff with activities.
• Worked any other duties as assigned.