Jonathan Reeve Email & Phone Number

I'm proud to be a part of the fast-paced, bilingual digital marketing and advertising team at Periphery Digital, a rapidly growing agency based in Vancouver, Canada. As a Digital Ads Operations Manager, I'm utilizing my strong background in digital advertising and performance marketing to provide top-tier service to our diverse client base.My responsibilities span from overseeing the technical aspects of advertising campaigns to ensuring smooth operation and client satisfaction. This includes managing Google Tag Manager, Facebook Business Manager, and Google Analytics to enable precise tracking and data collection.I'm responsible for setting up and managing reporting dashboards using tools like Google Data Studio to provide clients with insightful performance reports. My role also involves optimizing campaigns, ensuring the delivery of all ads, and proactively managing any issues that might arise.One of the key aspects of my role is client communication. I strive to maintain excellent relationships with our clients, keeping them informed about the process and responding to their queries promptly.Additionally, I work closely with our account management, performance marketing, and finance teams to provide the best possible service and ensure accurate ad costs delivery and billing.

Remote

Duties and responibilities: Preparing and monitoring project schedules, scope, and internal budgets guaranteeing that each project is running to scheduleProactively monitoring the performance of each project and make sure any adjustments are made in order to achieve the goals of the campaignOwning the maintenance and updates required for our internal reporting and dashboards.Planning and forecasting the resources available for each projectSetting up new customer projects and the related folders, documents and subsequent tasks for the team.Suggesting (and implementing) improvements to processes, documents and technology with the aim of streamlining our projects.Delegating work within the team, checking work (research quality, follow-up tasks, reporting sheets etc) when complete and holding the team accountable to the deadlines set.Proactively identifying potential issues in our service delivery and providing solutions to overcome these.Taking ownership of processes and standard operating procedures ensuring that these are up to date and new changes are effectively communicated with the team.

Coordinate staffing allocation and availability of Customer Service staff in order to achieve service level objectives Monitor site to ensure optimal staffing levels for every queue in Helpshift and other platformsRun and analyze various reports and forecasting, proactively advising on bottlenecks and improvementsAdminister volume contingency action plans as deemed necessary and appropriate.

Utrecht, Netherlands

Tijuana, Baja California, Mexico

Ensure project KPI’s were being met and introduce action plans for any sub-parmetricsHandle company/client relationsEnsure recruitment goals were being met to maintain workforce goalsHandle final stage recruitment interview