Jonathan Reeve Email & Phone Number

I'm proud to be a part of the fast-paced, bilingual digital marketing and advertising team at Periphery Digital, a rapidly growing agency based in Vancouver, Canada. As a Digital Ads Operations Manager, I'm utilizing my strong background in digital advertising and performance marketing to provide top-tier service to our diverse client base.My.

Remote

Duties and responibilities: Preparing and monitoring project schedules, scope, and internal budgets guaranteeing that each project is running to scheduleProactively monitoring the performance of each project and make sure any adjustments are made in order to achieve the goals of the campaignOwning the maintenance and updates required for our internal.

Coordinate staffing allocation and availability of Customer Service staff in order to achieve service level objectives Monitor site to ensure optimal staffing levels for every queue in Helpshift and other platformsRun and analyze various reports and forecasting, proactively advising on bottlenecks and improvementsAdminister volume contingency action plans.

Utrecht, Netherlands

Tijuana, Baja California, Mexico

Ensure project KPI’s were being met and introduce action plans for any sub-parmetricsHandle company/client relationsEnsure recruitment goals were being met to maintain workforce goalsHandle final stage recruitment interview