Jordan Floyd Email & Phone Number

Florida, United States

Tampa, Florida, United States

- Supported a 24/7 global Security Operations Center (SOC) through effective communication and coordination among various departments and teams across geographic regions- Analyzed and responded to alerts from various security technologies including SIEM, IDS/IPS, Endpoint Solutions, and DLP, through ReliaQuest's proprietary OpenXDR platform, GreyMatter- Leveraged Endpoint Detection and Response (EDR) tools such as CrowdStrike, Microsoft Defender, and SentinelOne to investigate suspicious process creations and potential malware incidents within customer environments- Utilized ServiceNow to create detailed reports and tickets, fostering collaboration with internal team members and external clients- Conducted investigations of alerts using SIEM solutions including Splunk, QRadar, LogRhythm, Google Chronicle, and Microsoft Sentinel within customer environments- Deployed sandboxed environments to investigate malicious payloads and incidents- Evaluate customer networks to provide tailored recommendations and enhancements aimed to elevate the overall security posture of 700+ clients- Prioritized tasks and time sensitive requests to ensure situations were detected, investigated, and remediated in accordance with SLA's- Mapped detected threats and techniques to the MITRE ATT&CK framework to enhance threat defection, investigation, and response strategies within client environments

- Demonstrated adaptability in tailored barista training programs to cater to individual learning styles- Implemented performance assessment methods, offered constructive feedback to baristas, pinpointing areas for improvement and acknowledging achievements to motivate and boost team morale

- Established meaningful connections with new and returning customers, championing the core mission and values- Achieved Partner of the Quarter

- Adopted a proactive approach in meeting and exceeding customer needs, strong communication, and providing positive customer experience- Accurately performed the processing of hundreds of daily transactions for a high-volume grocery chain