Joyce C. Email & Phone Number

Minneapolis, Mn, Us

Greater Minneapolis-St. Paul Area

Golden Valley, Minnesota, United States

Support dorm students, monitor security cameras, distribute medication, and collaborate with other coordinators to create an inclusive, engaging environment for students.

United States

Greater Minneapolis-St. Paul Area

Responsible for establishing and development a training team to serve the Americas and ensuring the provision of high quality training & development support to all personnel in those regions. The development and management of the learning team to support the delivery of quality, relevant and efficient training to enhance the business provisions and services of the group.

Saint Paul, Mn

Oversee all training and professional development activities statewide through a variety of learning modes including eLearning, hybrid, and in-person. Handle all talent development efforts related to key organizational disciplines such as compliance, equity and inclusion, and supervisory development. Administer a full suite of CORE programs and initiatives and supervise the operations of the division and all associated staff.Key Accomplishments:• Developed and implemented the organizational strategy that led to a transition of foundational leadership classroom content to prerequisite eLearning for the State of Minnesota.• Designed and implemented an innovative new strategy related to manager eLearning that has been adopted as a corporate and industry best practice.• Successfully planned, led and mange project to bring LinkedIn Learning to 10,000 state employees.

St. Paul, Mn

Provided coaching and mentorship to a diverse and highly skilled team of instructional designers. Led the introduction of adult learning principles to the team and devised strategies and solutions that aided in the accomplishment of corporate goals. Developed strategically valuable partnerships and leveraged shared institutional knowledge to identify training needs, opportunities, and content creation. Key Accomplishments:• Created and oversaw the Subject Matter Training Advisory Team for U.S. Bank Corporate Trust.• Recognized as a leader and active participant in Corporate Trust Learning for Executive Education Learning Strategy.• Led technical system training to blended format resulting in a reduction of onboarding new employees to a level of proficiency from six months to four months.

Greater Minneapolis-St. Paul Area

Led training and work culture assessment delivery and developed action plans to address outstanding issues. Delivered coaching, consultation, and mentoring for new leaders seeking to improve their patient satisfaction scores, workplace culture, and change service behaviors. Served as key liaison to corporate service excellence committee.Key Accomplishments:• Improved team customer service and relational skills through the design and delivery of training focused on topics such as service excellence, effective coaching and feedback, conflict resolution, and team building.• Provided training to more than 6,000 employees in customer service and relational skills at over 65 sites over a two-year period.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Christian Outreach Team, Summer Outreach Team

Masters Credits, Philanthropy & Development/Management

Advanced Diploma, Diet And Nutrition

Accredited Diploma from the NCFE