Jason Dale Email & Phone Number

CT

Norwalk, Connecticut

Norwalk, Connecticut

Trumbull, CT

Provides management of system and server outages using a base level of investigation and escalation. Highly visible position with notifications that are sent directly to C level executives. Excellent written communication skills and ability to break down complex issues into easily understandable communications.

Danbury, CT

Primary responsibilities include answering incoming support calls, emails and voicemails. Remotely support 5000+ users with typical desktop issues, network connectivity, remote access, email support and proprietary application support. Administration of Trend Micro Officescan client and spyware removal using Malware Bytes Anti-Malware.

Danbury, CT

Primary responsibilities include answering incoming support calls and emails and local and remote hardware repair. Support for remote and on-site users with basic desktop issues, network connectivity, remote access, email support, anti-virus and anti-spyware using Trend Micro Officescan and physical hardware troubleshooting and repair.

Southbury, CT

3rd shift Server Monitoring Specialist at IBM Southbury Distributed Operations. Primary responsibilities include server monitoring and notifying appropriate support teams of reported issues within a specified SLA, documenting actions and basic physical troubleshooting for off-site support teams.

Trumbull, CT

Level 1 Network Analyst at Perimeter Internetworking. Responsibilities include network monitoring via SNMP/ICMP based tools, answering incoming client support calls, client circuit/Telco troubleshooting, router troubleshooting, application support and ticket creation. Primary support contact for all incoming calls and the resolver of more than 50% of all.