Karen Roncon Email & Phone Number

New Zealand

Leading the pan-organisation strategy to simplify and optimise the business, creating a more efficient, nimble and scalable bank, with great customer experience.

Auckland, New Zealand

• Accountable to the Chief Transformation Officer and leading a company-wide transformation programme sponsored by the CEO and Executive team, focusing on driving cost reduction, experience improvement and business.
• Leading the programme governance, ensuring all workstreams execute on their initiatives. Prioritise resource and funding, identify risks, remove bottlenecks, collaborating with key stakeholders across Product, Finance.
• Consistently providing executive-level reporting. Developing narratives for organisational change and communications, fostering a lasting culture of continuous improvement.

Auckland, New Zealand

• Spearheaded a transformation towards Agile ways of working, implementing dynamic business rhythms across various business units and teams, and enhancing adaptability, ownership and efficiency within the organisation.
• Established and implemented Objectives and Key Results (OKRs), providing a structured framework for goal-setting and performance measurement, thereby driving clarity and accountability across teams
• Played a pivotal role in business planning, leveraging strategic insights to develop and execute plans that aligned with organisational goals, fostering sustainable growth and operational excellence.
• Collaborated with one of the Big Three top management consulting firms to devise and execute a swift performance improvement programme, resulting in heightened market momentum, increased revenue growth, and a reduction.
• Valuable contributor to the senior leadership team, focusing on prioritising the improvement of employee experience. Cultivated a harmonious work environment that positively influenced both organizational performance.

Auckland, New Zealand

• Led cross-functional Agile teams in the development and execution of cross-sell and up-sell programmes across the mobile and broadband consumer base, formulating comprehensive Customer Value Management (CVM) plans from.
• Assembled a new high-performing team comprising acquisition and base marketers, analysts, commercial, and proposition leads. Achieved significant growth in broadband and mobile acquisition through omnichannel.
• Spearheaded the 5G+ and regional growth strategy, collaborating closely with key stakeholders across the organisation, ultimately securing Executive and Board approval for a five-year network investment plan.

Auckland, New Zealand

• Led the cross-functional Mobile team (Agile), accountable for the commercial outcomes for the Mobile portfolio including growth in mobile market share, revenue, and profitability
• Led an ongoing programme of promotional offers, new product launches and initiatives that delivered market-leading connection growth and NPS (net promoter score) uplift.
• Conceptualised and launched Endless Data, a market-leading CVP for Postpay mobile, aligned to key customer insight. The proposition delivered increased market share, revenue and brand consideration
• Designed and implemented multi-line Companion plans, leading product, technology and digital teams - resulting in ARPU growth.
• Led the proposition development and mobile device strategy for the launch of 5G in New Zealand, in partnership with handset vendors.

Auckland, New Zealand

Proposition development, market execution and P&L accountability for International segments, including Ethnic communities, Migrants, Roaming and Prepaid Calling cards

Auckland, New Zealand

Auckland, New Zealand

Mumbai Area, India

Mumbai Area, India

Bcom, Marketing

Education record