Keith Phillips Email & Phone Number

Cambridge, Gb

St. Ives, England, United Kingdom

Cambridgeshire, England, United Kingdom

London, United Kingdom

From first line to Sen Management, from operational to office staff; training, coaching and Talent Management. Designing and delivering training and sourcing and managing external providers. Full 360 L&D operational and strategic role.

Working with client companies providing people development solutions, organisation development, change management and executive coaching; including analysis, designing, delivering. Working from initial consultation and business development through design and costing of solution to development and deployment and then providing ongoing evaluation of training and post training coaching and Account management. • Project leading accreditation to become ILM certificated course delivery centre for key client.

Responsible for all strategic and operational aspects of L & D across region; sales, management and leadership.As part of global Leadership & Employee development team, working on both regional and global initiatives. Developed Manager Academy, a fully blended certification process for all company managers. Designed and developed bespoke programmes to meet manager training needs in Communication, Delegation etc. Developed global Cultural Sensitivity workshop for SLT level deployment. Formed EMEA Learning Network of HRBP’s and other interested parties to drive full support for Learning activities.

As part of HR team, carrying out full learning cycle, from TNA thru to Delivery and evelauation of training.Responsible for all aspects of L & D across region; sales, tele-sales, technical, management and leadership. Both strategic and operational.Designed and commenced roll out of Coaching programme to all sales managers, implemented Sales University programme and designed and delivered courses, updated Presentation workshops, updated EMEA Induction workshop (4 days), commenced project on utilisation of LMS and put Competency matrices in place for sales and technical support staff to facilitate Personal Development Process for 2008. (Reason for leaving - Headhunted

Responsible for all aspects of non-technical L& D of employees across EMEA, covering call centres, all sales related functions, management and leadership. As the EMEA L & D Lead my role was to align learning solutions to the development needs of all EMEA based employees. Consultation and training strategy meetings were conducted with senior managers and VP's from BU's and HR, to ensure all training aligned with the global business strategy.If necessary creating new learning solutions; blended, e-learning and classroom. Carrying out the complete ADDIE training cycle, Analysis, Development, Design, Implementation and Evaluation.Where the solution was outsourced I worked with the provider or school to ensure delivery was in keeping with NCR standards.Personally delivering wide range of training programmes covering leadership, management, operations, sales and customer serviceCoaching colleagues in L& D team globally.

The People Development Team, Herts.Working with client companies on mainly L & D needs; analysis, designing, delivering.Working on an external consultancy basis, providing training solutions and change management for a wide base of clients.From initial consultation through design and costing of solution to development and deployment.Literally 'selling' the training solution to the client.Providing ongoing evaluation of training and post training coaching.Achievements: Accredited by the Institute of Leadership and Management (ILM) to deliver certificated programmes across levels of Management. Highly successful Change Management programme for Bank of England to facilitate sale of printing works to third party.

Invicta Training, London (plus 2 months freelancing)Delivering both Open and bespoke training courses across UK. Developing new courses as required. Working with client companies to provide focussed training interventions.