Keith Lewis Email & Phone Number

Pawtucket, Ri, Us

Brooklyn, New York, United States

Spearheads cost-saving initiatives in sourcing Furniture, Fixtures, and Equipment for business remodels and new openings, aligning with strategic sourcing projects.Manages comprehensive purchasing processes, including creating purchase orders and invoices, tracking shipments and receipts.Conducts detailed assignments of items to floor plans for installation accuracy.Develops robust business relationships with vendors and successfully negotiates discounts.Acts as a Subject Matter Expert in procurement, advising on and contributing to the development of new policies and procedures for category spend management.

Wakefield, Rhode Island, United States

Leads sales teams in coaching sessions to teach effective sales strategies, including effective upselling and cross-selling strategies. Leading store to be the #1 percent to goal for North East region in 2023.Drives accessory sales for mobile products, leading store to be #1 on the East Coast for Q3 2024.Works with and advocates for customers to create and maintain long term customer success and retention with best in class customer service and empathetic customer relationship skills.Participates in special events activities, assists with campaign rollouts, partners on activities associated with remodels and new builds, assists with inventory management, and mediates between retail staff, facilities, People Solutions, Sales / Retail training, IT and others as required to ensure appropriate engagement and coordinated issue resolution.Executes on retail performance metrics and ensures appropriate and timely communication with management and other stakeholders.

South Kingstown, Rhode Island, United States

Excelled in a service-to-sales role, employing effective discovery questions to transition to sales from various customer inquiries, demonstrated strong analytical and negotiation skills.Consistently achieved over 110% of annual sales goals, showcasing a high level of performance and results-driven approach that aligns with managing and achieving strategic objectives.Demonstrated best in class care through meticulous knowledge of internal systems and policies, resulting in high customer satisfaction and customer retention.Actively involved in training and mentoring new employees, reflecting leadership qualities and the ability to guide teams in sales strategies.

Foxboro, Massachusetts

Supervised and coached a team of 6. Collaborated with sales teams and warehouse management on order management.Employed a consultative approach in responding to inbound calls, closely aligning with the role's requirement for strategic performance management.Utilized discovery questions to comprehend customer requirements, showcasing skills in managing spend for large complex orders and ensuring on time deliveries.Assisted in tracking and implementation of complex orders, indicating experience in leading and managing complex supplier and customer relationships.

North Kingstown, Rhode Island

Acted as the primary contact for high-value consumer clients, addressing detailed inquiries for bank products including credit cards, checking & savings accounts, auto loans, mortgages, HELOCs, and cash transactions.Proactively resolved client issues and educated them on additional services, mirroring the job's focus on consumer risk mitigation and sales growth.Prioritized meaningful connections to assist clients in achieving their financial goals, demonstrating skills in building and managing best-in-class consumer relationships.Consistently met and exceeded sales goals to reach over 115% each month.

Greeting customer as they enter the showroom or communicating with customers that either submit leads over the phone, or through online inquires through our website or third party websites. Going through needs assessments to find what they're looking for in their next vehicle by asking needs based questions and taking those needs and applying it to the best solution for their vehicle needs.

South County Commons, Wakefield Rhode Island

Excelled in a service-to-sales role, employing effective discovery questions to transition to sales from various customer inquiries, demonstrated strong analytical and negotiation skills.Consistently achieved over 110% of annual sales goals, showcasing a high level of performance and results-driven approach that aligns with managing and achieving strategic objectives.Demonstrated best in class care through meticulous knowledge of internal systems and policies, resulting in high customer satisfaction and customer retention.Actively involved in training and mentoring new employees, reflecting leadership qualities and the ability to guide teams in sales strategies.

West Warwick, Rhode Island

The main responsibility of this role is taking inbound calls to help customers with their needs typically this would include billing, sales, and retaining current customers. The retention portion would include taking time with the customers to make sure they have products and services that they need and not having anything they don't and making sure they see the value in the product or service they currently have.

West Warwick, Rhode Island

The main responsibilities of this position was to take inbound calls from current and prospective customers. During the conversation I would ask probing questions to find a need for an additional product or service that we offer, and by taking this consultative approach I was able to take what the customers said apply it to their personal needs. Once we would find the need I would take an assumptive position and offer to add the product or service, schedule the install if needed and make sure all needs were taken care of by the end of the call.

North Kingstown, Rhode Island

Working with adults with developmental disabilities, helping the people we support or PWS with all facets of their everyday lives. Duties include: Cooking, Cleaning, Laundry, Assisting with personal Hygiene, Transporting PWS to appointments and for errands, Medication Administration, Therapeutic Interventions. Case Manager Duties Included: Working with management and clinical staff to set up ISPs (Individualized Service Plans), Setting up family visits as well as taking care of specific client needs.

Wakefield, Rhode Island

Using a consultant approach to help customers with their technology needs, from circut boards to smart phones.

North Kingstown, Rhode Island

Ensured a great customer experience, scheduled breaks for staff and handled customer escalations. Drive Thru efficiency under 2 minutes at least 90% of the time.