Kimberly Robinson Email & Phone Number

Franklin, Tn

*Supervise and monitor all services that are performed by third-party vendors to achieve timely deliveries.*Proof and sign-off on the accuracy of the copy, graphics, client data and quality of the printed mail pieces in every stage of pre-press and post production of the direct mail marketing materials.*Manage and coordinate print jobs for banking brochures, signage, and enrollment kits.*Work closely with the Production Manager, graphic Artist, Compliance, Creative and Finance Departments to ensure that our department metric stays above 99.5% accuracy and within the contracted costs.

Brentwood

*Primary contact for an assigned territory of accounts. Responsible for providing superior service to strengthen client relationships.*Worked in tandem with the Implementation Department to onboard new clients and ensure a seamless transition.*Supported clients with the account maintenance, report generation, account funding and reconciliation.*Provided ongoing website functionality training, product training, and technical support.*Collaborated with MasterCard Product, Fraud and Risk Department's to effectively manage the day to day operation of the client's corporate credit card and vendor credit card bill payment program.

Franklin, Tn

*Managed 200+ banking industry accounts totaling $15M in revenue. Established strong client relationships and maintained solid long term relationships with banking industry executives by consistently delivering high-level client service through on-time delivery, accurate client deliverables and successful campaign completion. Partnered with banking industry decision makers, providing them with value checking solutions. Managed the launch of in-branch and direct mail marketing campaigns.*Launched an average of 10 marketing programs monthly while prioritizing client service projects*Managed the accuracy of client data, reviewed and proofed all promotional materials for accuracy.*Liaised between client, Product, Marketing, Graphics and Compliance Departments to ensure client satisfaction and the success of the marketing campaign.*Collaborated with training team to provide the necessary tools and materials for client program implementation.*Assisted with the tailoring of procedures to execute new one-off revenue growth opportunities.*Reviewed client contracts to ensure program integrity and initiate discussions regarding program enhancements tooled to increase end-user participation and revenue.

Battle Creek, Mi

*Single point of contact for the Food Away From Home Eggo and Morningstar Farms products. Managed 300 accounts including order fulfillment of 200+ orders per week.*Provided product, shipping information and logistical information to buyers.*Negotiated with third-party distribution centers to ensure on-time product delivery at the lowest cost.*Researched and analyzed customer deductions related to pricing discrepancies, product returns, shortages and damaged goods.*Collaborated with logistics, inventory control, and distribution centers to resolve client product and shipping issues.*Created a resource manual for internal partners, instruction them on client serve processes.*Hand selected by Sales to manage the division's largest food service account (Burger King).

Albion, Mi

Managed a $750K annual budget. Supervised a staff of 28 employees on 7 sites - managing all aspects of the school district's lunch and breakfast programs.

Battle Creek, Mi

Managed the breakfast and lunch program for Battle Creek School District.