Brandon Kramer Email & Phone Number

St. Charles, Mo

- Microsoft and DNS SME- Responsible for training teammates in subjects in which I am the SME- Assist clients in creative M365 solutions, including compiling eDiscovery reports for a law client.- Assist senior techs in resolving issues for services and areas such as Citrix, Duo MFA, M365, System Administration, Security, and Networking.- Drive the creation, review, and updating of over 30 knowledge base articles- Research and share security training resources with my teammates and clients to facilitate strong security awareness - Take ownership to investigate and remediate threats such as infections, spam, and phishing.

- Significantly involved in projects to increase efficiency of the IT help desk team supporting an organization of 200+ mental health professionals who were dispersed across the nation. - Performed security research and implemented policies to ensure HIPAA compliance. This included ensuring all devices that housed PHI had hard drive encryption enabled.- Led research efforts & implementation of a new ticket management system as our previous Spiceworks server had reached end of life. - Led research efforts & implementation of ConnectWise Automate and Apple Business Manager to facilitate efficient remote administration of Windows workstations and Apple iPhones

- Performed an audit of the organization's Active Directory- Managed Physical ID & Access Management across 4 offices dispersed across the US. - Coordinated with HR on a project to onboard approximately 100 users in a 6 month period.- I helped facilitate a crucial service to the patients and the pharmacies in ensuring the organization could resolve issues in an efficient manner.

Bachelor'S Degree, Cybersecurity And Information Assurance

Activities and Societies: Order of the Sword and Shield National Honor Society For my Capstone project at Western Governors University, I.

Associate Of Arts - Aa, General Studies