Kimberly Taylor Email & Phone Number

Richmond, Va, Us

Sigma Health Consulting, LLC is a woman-owned, veteran-owned healthcare consulting firm. Weassist our clients with policy and data analysis; strategic planning; Veterans and Militaryhealthcare; health information technology, evidence-based strategies to improve health carequality, safety and value; program evaluation; subject matter expertise in neuroscience, mentalhealth, emergency management, and other important areas of public health. Sigma HeathConsulting has clients in both federal and the private healthcare sector.In my assigned project, I have had the opportunity to lead various projects and drive strategic initiatives within the Veterans Affairs Loan Guaranty (VA LGY) Sigma Project Management Office (PMO). In my role, I am successfully supporting the implementation of the SAFe framework to the PMO and facilitating the transition to Jira for LGY's program management tracking, ensuring its effective utilization for both non-technical and collaborative technical projects. I have actively collaborated with third-party vendors, organizing and facilitating key meetings such as Executive Status Reviews, Portfolio Sync, and Executive Briefing meetings on a bi-weekly basis. Additionally, I have supported the elicitation of the FY23-29 long-range plan and played a crucial role in redefining the ideation process to align with LGY's modernization focus. By coordinating project management for large key initiatives and partnering with the leadership team, I have contributed to the development of project management standards, including risks and issues management, project definition, change management plan, sizing matrix, appropriate workflow, and prioritization process. Furthermore, I have successfully developed and managed Portfolio Health reports and integrated management schedules through Jira Dashboards and Advanced Roadmap functionalities. Outside of my project, I serve as a career development manager to Sigma's consultants,

Richmond, Virginia Area

Acted as team lead for the Associate Clinical Experience & Product Strategy Team - Clinical Genesys Support team. As team lead, manage intake, product owner assignments, coordinate and oversee dedicated program increments, manage release items for team and documenting goals and writing business communications. Responsible for working with management to identify and implement varied projects, programs and plans that support achievement of business unit and enterprise goals. Primary duties to include, but are not limited to: Identifies potential issues, project charge, and scope. Leads efforts to identify best practices. Identifies impacted parties, business partners, and resources required. Develops and designs processes and systems that support business needs. Designs methods for integrating function and process. Conducts cost/benefit analyses. Builds support for business change throughout the business unit. Utilizes strong knowledge of telephony and business analysis experience to develop business requirements and routing strategies. Integral to the transition from waterfall to Agile.

Richmond, Va

Created and maintained detailed Excel based compilers that were used to calculate mortgage’s performance-based incentive· Provided monthly and ad hoc analysis on the incentive program.· Supported and maintained mortgage servicing capacity models and management operating reports· Delivered analysis reporting on Gallup Client Satisfaction surveys on the mortgage origination process.· Worked with internal clients on ad hoc analysis and support requests including proving reporting on exception payments to all mortgage incentive programs.

• Position requires the need to function as a business analyst manager, a delivery manager, and a release manager. • Maintains Business System Analyst duties while managing a team of business analysts• Responsible for ensuring SLAs for requirements and configuration to business systems are met. • Utilizes Microsoft Excel on a daily basis. • Develops project plans and release schedules for Mortgage Default Systems• Works with vendors and mortgage business clients (senior management) to determine release scope and business impacts or benefits. • Responsible for documenting and maintaining policies and procedures. • Collaborates with the Mortgage Default business segments on a daily basis on both emergency requests and normal daily change management needs. • Consults with the Mortgage default lines of business on current process and possible areas of improvement, utilizing system capabilities where possible.• Manages business requirements for all Mortgage Default systems; Manages business and system requirements as well as configurations for systems that allow internal system configurations.

• Organizes and leads workshops and JAD sessions for gathering business requirements for several system application changes.• Documents business and system requirements for procedural changes and system updates. • Communicates with Mortgage Default Lines of Business Stakeholders to discuss procedures and influence need process changes outside of the default and servicing systems.• Maintains relationships between vendors, other SunTrust teammates, and other groups within SunTrust. • Utilizes Microsoft Visio skills developing and updating process flow maps for the business and the system. • Assists with coordinating and tests system application with testing team for UAT and CAT testing • Supports releases in multiple system environments and provided signoff on appropriate functionality.• Assists with production support of the application, including researching defects and training for user errors. • Utilizes project management skills to make best decisions for both the vendor and client, maintaining a win/win goal for quick turnaround of system enhancements and defect fixes. • Reviews and explains design options with the client to make the best option to meet the needs. • Responsible for communication on project & system statuses with business process team leadership, client, and team members• Develops training plans and training documentation, and lead training sessions for system upgrades and enhancements to the business process flow.

Foreclosure Default Specialist – Team Lead - Inbound Phone Team (2009-2010)• Deescalated irate borrowers and situations by address with detail and with a full understanding of SunTrust policies and values.• Researched and trained associates on new and current foreclosure state and federal laws and policies.• Monitored call volume and formed team schedule to best catch call flow during busy times.• Responsible for the development, and enforcement of procedures and policy for the team.Foreclosure Default Specialist – Inbound Phone Team (2008-2009)• Effectively work with customer to advise the procedures in foreclosure and how to prevent the foreclosure when applicable.• Communicated daily with foreclosure attorneys.• Filed documents containing important and confidential information to always maintain customer’s privacy.

Master Of Science - Ms, It Management

Bachelor Of Science - Bs, Psychology, 3.92

Activities and Societies: Tau Sigma National Honor Society

Associate Of Arts And Sciences (Aas), Business Administration And Management, General, 3.995

Activities and Societies: Phi Theta Kappa