Kimberly Taylor Email & Phone Number

Richmond, VA, US

Sigma Health Consulting, LLC is a woman-owned, veteran-owned healthcare consulting firm. Weassist our clients with policy and data analysis; strategic planning; Veterans and Militaryhealthcare; health information technology, evidence-based strategies to improve health carequality, safety and value; program evaluation; subject matter expertise in.

Richmond, Virginia Area

Acted as team lead for the Associate Clinical Experience & Product Strategy Team - Clinical Genesys Support team. As team lead, manage intake, product owner assignments, coordinate and oversee dedicated program increments, manage release items for team and documenting goals and writing business communications. Responsible for working with management to.

Richmond, VA

Created and maintained detailed Excel based compilers that were used to calculate mortgage’s performance-based incentive· Provided monthly and ad hoc analysis on the incentive program.· Supported and maintained mortgage servicing capacity models and management operating reports· Delivered analysis reporting on Gallup Client Satisfaction surveys on the.

• Position requires the need to function as a business analyst manager, a delivery manager, and a release manager.
• Maintains Business System Analyst duties while managing a team of business analysts
• Responsible for ensuring SLAs for requirements and configuration to business systems are met.
• Utilizes Microsoft Excel on a daily basis.
• Develops project plans and release schedules for Mortgage Default Systems
• Works with vendors and mortgage business clients (senior management) to determine release scope and business impacts or benefits.

• Organizes and leads workshops and JAD sessions for gathering business requirements for several system application changes.
• Documents business and system requirements for procedural changes and system updates.
• Communicates with Mortgage Default Lines of Business Stakeholders to discuss procedures and influence need process changes outside of the default and servicing systems.
• Maintains relationships between vendors, other SunTrust teammates, and other groups within SunTrust.
• Utilizes Microsoft Visio skills developing and updating process flow maps for the business and the system.
• Assists with coordinating and tests system application with testing team for UAT and CAT testing

• Foreclosure Default Specialist – Team Lead - Inbound Phone Team (2009-2010)
• Deescalated irate borrowers and situations by address with detail and with a full understanding of SunTrust policies and values.
• Researched and trained associates on new and current foreclosure state and federal laws and policies.
• Monitored call volume and formed team schedule to best catch call flow during busy times.
• Responsible for the development, and enforcement of procedures and policy for the team.Foreclosure Default Specialist – Inbound Phone Team (2008-2009)
• Effectively work with customer to advise the procedures in foreclosure and how to prevent the foreclosure when applicable.

Master Of Science - Ms, It Management

Bachelor Of Science - Bs, Psychology, 3.92

Activities and Societies: Tau Sigma National Honor Society

Associate Of Arts And Sciences (Aas), Business Administration And Management, General, 3.995

Activities and Societies: Phi Theta Kappa