Support Associate
CurrentAs an operations executive, I specialize in resolving tickets promptly, driven by client actions. Proficient in tools such as Freshdesk, Outlook, and a React app for efficient tracking, I leverage MongoDB for comprehensive number tracking. Utilizing operation management, I ensure seamless information delivery to clients. My expertise extends to managing intracity API and other API tools to enhance support processes.Key Responsibilities:•Resolving client tickets efficiently•Utilizing Fresh Desk, React app, MongoDB, Asana and operation management.•Managing intracity API and other API tools