Kyle Lee Email & Phone Number

Phoenix, Az, Us

Glendale, Az, Us

Phoenix, Arizona

Manages and directs the daily activities of a mortgage operations unit which include oversight of all Loan Officer pipelines. Oversees all lending functions, which may include sales, funding, processing, and closing. Monitors the productivity and budgetary performance of the operations team. Ensures efficient delivery of products and services. Manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/team milestones/goals are met and adhering to approved standards.

Phoenix, Arizona

As Loan Processing manager I direct lead and offer expertise to both new and Sr. Loan Processors and the units disclosure desk with over sight to the units TDD phone system. I provide appropriate tools to help processors successfully execute their responsibilities by managing the teams pipelines. I collaborate with sales production staff, underwriters and other internal and external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing workflow. I ensure that the processing unit is running efficient as possible by analyzing performance so we have timely closings. I conduct both one-on-ones and team calibration meetings to ensure that expectations are understood and followed. Lastly I perform monthly file quality audits within the unit to ensure procedures are being followed and the business is not being put at risk.

Phoenix, Arizona

Manage a unit of underwriters, senior underwriters and management staff, which originate loan applications in an excess of $25 - $30 million monthly. Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels. Supervise direct reporting staff according to overall company; state and federal guidelines all while ensure that both internal and external customer are happy with service provided.

Phoenix, Arizona

Manage a unit of tenured loan officers, temp loan officers, back office staff and management generating $15 - $20 million monthly. As manager I was responsible for the achievements of the department, division, unit productivity and quality goals. I monitored staff performance and conducted performance reviews, delegated work duties to staff to attain objectives set forth by the Director and VP. Lastly I would allocate use of available resources all while developing staff to maximum potential for excellence.

Phoenix, Arizona

Support hiring efforts for CSE business unit by being a liaison between Human Resources and the operation calling floor side of the business by being able to help Human Resource staffing select the ideal candidate for the business. This role was in a high volume-hiring environment in which we had 600 – 700 candidates yearly. As manager for CSE Talent Acquisitions my role was to evaluate and analyze current hiring strategies develop new innovative strategies to attract talent and reduce attrition for the business. I would also facilitate the preparation and analysis of reports for senior management and determine staffing requirements and ensure that ideal candidates were selected for the business.

Phoenix, Arizona

Supervised tenured employees by developing, coaching, recognizing, planning, scheduling and assigning daily activities also trained new employees on methods and procedures to help them reach their full potential. Monitored and evaluated performance, coached employees to maintain or improve performance also set example for excellent customer service. Assigned and periodically reviewed representatives output, such as reviewing service levels and levels of compliance. Within limits approved exceptions, authorizes adjustments of fees, finance charge, etc. Manage team that supports Discovercard.com, Discover Gift Card, Secure on-line account numbers and “Click to Chat”.

Phoenix, Arizona

Manage the day-to-day activities for new/transitional teams of 20-35 team members. Facilitate high quality training programs for the sales operations center personal. Supervise employees engages in servicing, selling products and or maintaining customer accounts. Supervise employees by planning, scheduling, and assigning daily activities; training new employees on methods and procedures; and monitoring work and evaluating performance. Directly respond to request and inquiries from customers or other department on more complex problems. Maintain accurate filing and control system for employees and department activities. Recommend changes to improve department productivity. Provide consulting services with regard to quality and training related issues. Design, develop and maintain training materials to support the adult learning process.

Phoenix, Arizona

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Certificate Of Completion, Mortgage Processing Certification

Certificate Of Completion, Mortgage Loan Officer

Real Estate License

Certificate Of Completion

Teaching Certificate