Lance Harrison Email & Phone Number

Modesto, California, United States

Practicing self-care. Refreshing my walking, running and aerobic-breathing skills. Practicing low-impact strength training.

Modesto, California, United States

Healthcare Division: Primary functions include being a First Responder to emergency situations at the Healthcare facility. Supervise security officers on my shift. Ensure payroll paperwork is completed and submitted for my shift. Makes periodic tours to secure areas, provide customer service, mitigate behavioral sudden occurrences, deter crimes, and check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may enforce regulations pertaining to personnel, visitors, and premises. Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Protects staff and property from theft or damage, or persons from hazards or interferrence, including the potential for violence in the workplace.

Modesto, California, United States

Modesto, Ca

Healthcare Division: Primary functions include being a First Responder to emergency situations at the Healthcare facility. Makes periodic tours to secure areas, provide customer service, mitigate behavioral sudden occurrences, deter crimes, and check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may enforce regulations pertaining to personnel, visitors, and premises. Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Protects staff and property from theft or damage, or persons from hazards or interferrence, including the potential for violence in the workplace.

Modesto, California, United States

Basic CompTIA A+ Certification Prep coursework. - COMPLETED (1/3)

Livermore, Ca

Call Center customer support. Assisted Comcast residential customers with troubleshooting and correcting their Phone (CDV), Internet (HSI) and Television (Video) service issues. Scheduled service trouble calls as needed. Educated customers on their Comcast services and billing, and promoted additional services when appropriate.

Livermore, Ca

Call Center customer support. Assisted Comcast residential customers with troubleshooting and correcting their Television (Video) service issues. Scheduled service trouble calls as needed. Educated customers on their Comcast services and billing statements, and promoted additional services when appropriate.

Modesto, California, United States

Ensured the safety and security of the client employees and their customers. Provided access control, and verified employee badges. Patrolled facility, inside and out, to ensure safety and security of client and customer property and vehicles.

Redwood City, Ca

· Manually installed ANSA (Autonomic System Administration) software on SUN Solaris servers and workstations using 'telnet', 'ftp' and 'pkgadd'.· Performed troubleshooting as necessary to assist developers iron out bugs in the ANSA software.· Audited, catalogued and labelled Openwave's networking gear in data closets, labs, and data centers as part of the Network Operations group's DNS project.· Responsible for updating Master Server list with the network connection information for over 1500 servers, including port speed, port duplex and VLAN information.· Performed Solaris jumpstarts of 20-plus new server builds for internal Openwave customers.· Installed RAM and swapped hard-drives in 20-plus servers, from Sun Sparc5/10 to Sunfire V100.· Updated forward and reverse DNS entries for new and reclaimed servers using VI and RCS.

San Jose, Ca

· Assisted in administering both Macintosh and UNIX based computers in the lab.· Added and removed student accounts on UNIX machines in the lab.· Administered Omnilock2000 lock and database for Linguistics Lab.

San Francisco Bay Area

· Worked as part of a team monitoring network elements and applications for functionality.· Escalated network issues to appropriate parties for resolution.· Opened and updated tickets on issues observed, or reported, to the NOC.

San Jose, California, United States

· Analyzed and resolved customer-reported network issues.· Opened and tracked network hardware and software issues with Cisco and Juniper.· Resolved customer installation problems by analyzing network configurations.· Adjusted IS-IS and BGP to optimize traffic flow between AboveNet and peers like AT&T, RoadRunner and AOL.· Configured and modified DNS information for more than 200 customers.· Modified and updated customer database information.· Tracked and resolved customer support issues using the Remedy ticketing system.· Participated in a migration of AboveNet peering and transitcustomers at PAIX [now Switch & Data] onto 802.1Q interfaces on a new peering router.

San Jose, California, United States

· Analyzed and resolved customer-reported network issues.· Opened and tracked network hardware and software issues with Cisco and Juniper.· Resolved customer installation problems by analyzing network configurations.· Adjusted OSPF and BGP to optimize traffic flow between AboveNet and peers like AT&T, RoadRunner and AOL.· Configured and modified DNS information for more than 200 customers.· Modified and updated customer database information.· Tracked and resolved customer support issues using the Remedy ticketing system.

San Jose, California, United States

Resolved customer systems issues via remote hands assistance.Assisted customers with equipment check-in and installation.Maintained backup tapes and logs for 20+ customers.Maintained customer server security.Assisted call center with call and ticket escalations as necessary.Tracked and resolved customer support issues using in-house ticketing system.

Ba, Linguistics

Activities and Societies: Linguistics and Language Development Student Association (LLDSA)Completed Degree; Diploma received.

High School Diploma, Honors, General Education, Academic Track