Laurent Deville Email & Phone Number

Paris, Fr

Paris, France

Helping customers to improve CX, EX and business outcomes through our AI-powered Cloud Contact Center solutions• Accountable for the Genesys France Business, interacting with Sales Directors, Product Management, Solution Architects, AI R&D department, Security and privacy teams• Sales Methodology MEDDPICC• Developing relationships with key strategic partners• Communicating our Vision with strategic Partners: Google Cloud and Accenture @BFMTV • Leading and coaching the Solutions Consulting (pre-sales) team on Cloud (SaaS) and AI solutions• Genesys Cloud Professional (GCP) certified

Paris, France

Leading the Solutions Consulting team on Cloud & Premise Genesys solutions. Supporting the local operations on Customer Experience (CX), Cloud and AI opportunities.

Paris Area, France

• Pre-sales and Bid Management on Cloud, CaaS and on-premise offers for large accounts: turning business requirements (RFI/RFP) into a value proposition, demonstrating the functionalities of our solutions, scoping all aspects of the solution (HW, SW, Services, maintenance)• Designing the technical solution, presenting to CxO levels and leading the bid defense• Partner Enablement on Cloud solutions ( Design-Quote-Win) : educating partners on how to architect a Cloud offer, scope services and deliver customised product demonstrations tailored for customer specific requirements on PureCloud (Interactive Intelligence Cloud solution)• Support the EMEA team & partners

Paris Area, France

• Customer Experience / Pre Sales Manager in a multinational environment for Telco Operators and Strategic industries, specialized Business & Operations Support Services : BSS/OSS, Unified Communications, IP Telephony & Contact Centers, CRM• Operational Management of the Customer Experience pre-sales team across EMEA: Monitoring of each country activity : setup of processes and of a global methodology, setup of weekly meetings (forecast, handling of priorities and action plan) and creation of a sharepoint (to share knowledge, RFP) • Business Development in EMEA : from 15 Meuros orders to 28 Meuros in 4 years • Definition and writing of the offer on technical, (infrastructure/architectures, evolutive maintenance) and commercial aspects, Bid defense and presentations to CxO level• Commercial negotiations and involvement in the contract definition, • Development and consolidation of partnerships with suppliers (hardware and Software)• Critical project management in order to ensure consistency between pre-sales and delivery, Management of internal resources and partners, in respect of budget and planning, risk and escalation management, leadership of the steering committees, change management• Involved in Alcatel-Lucent Customer Experience Transformation (CXT) : - Integration between Genesys and Motive solutions (especially Machine To Machine : M2M) - Working group on the integration of Business & Operations Support Services solutions with Alcatel-Lucent CloudBand solution• Management of a technical team to develop the first connector between Genesys and Voodoovox Directory assistance • Development of POC to integrate Genesys Contact Centers with CRM systems (Microsoft Dynamics CRM) and BSS/OSS (Billing, Fault Management)• Major wins include : Belgacom (geo-redundant solution in an Alcatel-Lucent IMS environment), COLT UK, Nextel Chile, NITA Ghana, Vodafone Spain (eServices project)

Paris Area, France

Business Unit Manager, specialized in Customer Experience (Telephony and Contact Center (VoIP), CRM): Responsible of the « Contact Center - IVR » Business Unit• Creation and development of the Genesys division in Paris (from 1 to 14 consultants in 6 years)• Competency Leader: technical leader of the team• High involvement of the pre-sales phases :Determination of prospects and assessment of customer needs• Writing of technical and financial proposition to implement Genesys and/or Cisco Contact Center (Genesys and Cisco integration at Pacifica and at Total)• Project and team Management (internal resources and partners), leader of the steering committees, Change Management• Consulting, expertise missions and project management for large accounts : Gaz de France (GDF), Total, financial sector : Pacifica–Crédit Agricole, Caisse d’Epargne (CNCE), Financo, Fortis Bank, Crédit Mutuel de Bretagne, Société Générale/BHFM• Consulting and expertise missions on Cisco IP solutions for Renault, Dassault and Pfizer

Brussels Area, Belgium And Paris Area, France

Consultant & CTI Competency Leader specialized in Customer Relationship• Initiation and development of the Genesys division in Brussels and then in Paris • Missions for Alcatel e-Business in Call Center domain using Genesys products : Federal Express, Banksys, Cegedel (Luxemburg electricity company), Federal Express (architecture implemented in 8 countries) , Banksys, Cegedel (Electricity of Luxemburg)• One year mission for AXA (La Défense/Paris) : migration of the Genesys multisite Call Center to a an Intelligent Network solution from Cegetel.

Houston, Texas, Usa

Development of a 3D visualization software providing an interactive graphical environment to be used for modeling gravity in boreholes. This allows planning and interpretation results during field testing.

Computer Science

Activities and Societies: Junior Entreprise IsepEngineering school

Classes Préparatoires - Undergraduate Studies, In Higher Maths And Physics, Mathematics Classes For Entering Engineering Graduate School.

High School Diploma: « Baccalauréat C », Honours Maths And Science Major, Mention Bien

Education record