• Enhanced company brand equity by managing the weekly meetings and submissions for the awards project.• Held media briefing calls to prepare representatives for interviews and ensure cohesive B2B storytelling.• Collaborated with PR agency to conduct trend analysis and identify opportunities for thought leadership.• Promoted SEO strategy by writing articles for industry trade publications thus facilitating backlinks to company site.• Designed and executed a monthly status report outlining media activity for key stakeholders.

• Oversaw all content strategy on social networking sites (Instagram/Facebook/YouTube), utilizing social listening, community engagement, competitive research, and a data-driven approach to grow following from 0 to 2.3k.• Collaborated with VRBO to produce a video ad that garnered over 75,000 cumulative views across platforms.• Facilitated 2 influencer partnerships, increasing demand by 50% for the following summer season.

• Generated revenue growth by upselling and relationship building, resulting in repeat business and consistently superior client service.• Managed table service section during busy summer season, serving an average of 150 customers per shift.• Quickly learned food/drink menus in order to provide personalized recommendations to customers.• Demonstrated verbal communication and problem solving skills with customers as the only server receiving 100% positive feedback from guests and the highest average tip percentage (26%) of all servers.

• Oldest and most renowned restaurant in Boulder, celebrated for its unique ambiance and 100-year history.• Establish good rapport as a hostess, fostering relationships with customers to encourage repeat business.• Diligently turn tables to maintain maximum capacity and drive revenue.• Train server assistants while upholding detail-oriented and diligent work among new employees.

• Took customer orders, delivered food and drinks, kitchen prep, trained new employees, tended to customer needs• Mastered customer service skills, gained more knowledge about management operations and how to respond to unforeseen challenges as a business (worked during COVID-19 pandemic)

• Managed POS system, ran food to tables, trained new employees, taught customers how to use innovative self-serve beer/wine taps.• Upheld reputation as a new independent restaurant business by ensuring customer satisfaction, managing online presence, growing clientele, and providing a unique dining experience.

• Managed POS system, prepared juices/smoothies/meals, recorded inventory, and trained new employees and managers.• Demonstrated independent problem solving and task management skills as the only employee on shift at a given time managing concurrent activities and customer needs.