Enhanced intern virtual engagement with social activities; established baseline for improving LOA processes- Streamlined the LOA team processes in establishing a procedure manual, enhancing consistency, accuracy, and compliance, resulting in knowledge transfer for future cross-training- Initiated collaboration of Weekly Jolt and Cooking Thai-me! to boost positive internship experience

Managed a $100MM revenue portfolio of commercial retail properties; analyzed rent increases and percentage rent calculations- Coached analysts through informal sessions on how to best interpret and process complex leaseagreements in accordance with leasing and legal departments, minimizing inaccuracies in data- Liaised for two major nationwide portfolio tenants worth $5MM total revenue portfolio bynegotiating, facilitating, and resolving all leasing disputes- Tested and provided user feedback regarding design and implementation as the companytransitioned between ERP systems, enhancing new business process narratives company-wide- Manage revenue accounting for five commercial retail malls, each with 200+ tenants, 300,000 sq ft – 600,000 sq ft GLA, and $14 million - $28 million NOI - Analyze, calculate, and audit percentage rent and annual increases (Base, Fixed, CPI) - Collaborate with property management, legal, and leasing to identify and resolve tenant revenue disputes and calculate projected losses for proposed lease amendments

Developed and led nine employees to ensure that origination loans were efficiently processed with best in class dealer service for the largest volume region in the West Coast- Mentored two employees to successfully lead an international pilot training program thatproduced an effective internal audit team to improve accuracy, it is still operating today- Developed four employees to promotional positions by creating personal growth plans, providingon-going support, and identifying internal opportunities for advancement- Increased the efficiency and effectiveness of loan processing by facilitating brainstormingsessions, implementing best practices, and assigning subject matter experts regarding proceduralitems, resulting in minimal contract errors and a reduction in average processing time by 20%- Exceeded the 43% department efficiency average while adapting to month-end, sell-a-thon, andnatural disaster demand for Q12015 and Q22015, improving team performance to earn best in class service in the 2nd largest volume region- Collaborated with sales, legal, and compliance teams to implement best practices

Advanced through various operational and leadership roles in customer service, loss prevention,consumer loans, and commercial loans to gain a broader understanding of the company’s finance functionDealer Credit Analyst February 2014 – December 2014- Completed 5-7 formal dealership accommodation reviews monthly and identified risk issues- Reviews consisted of: wholesale accommodations, pricing scenarios, revolving lines of credit, and capital loans ensuring proper securitization and servicing standards - Consulted with sales and legal teams to implement plans to minimize risk and maximize dealership satisfaction- Presented to the center an overview of the wholesale department and its importance to our practice- Partnered with a Business Development Manager to foster and strengthen dealership relationshipsDealer Services Analyst April 2013 – January 2014 - Provided consumer credit decisions according to purchasing standards and marginal mix targets- Analyzed average of 473 credit applications monthly while negotiating terms and promoting company programs- Presented to upper management an examination of the West Market Area including best practices and opportunitiesCustomer Service Representative July 2012 – March 2013- Managed a portfolio of 50-60 customer accounts minimizing gross credit losses and delinquency - Implemented remedies tailored to each customer’s unique situation and brought accounts up-to-date - Achieved 9 monthly target objectives for losses and delinquency of $116,000 and 0.19% per month

-Barricade designated parking lots, monitor traffic flow, and redirect congested traffic -Design and create event signs leading guests to designated locations -Sell parking permits and responsible for the accuracy of all transactions

-Assist with reviewing and servicing clients’ policies and responding to clients’ questions -Prepare illustrations, quotations, and application packets for client appointments -Aid with prospecting, managing, and servicing orphan clients

-Update database containing 80,000 clients and assist with responding to their concerns -Gather clientele information and organize handouts and product packets for Financial Advisors’ meetings -Aided in recruiting 3 interns by setting up Internship program with local colleges and universities