Lilli Howell, Mis, Pmp Email & Phone Number

Washington DC-Baltimore Area

• Organizes and maintains action plan information (MS Teams, emails, documentation)
• Maintains the action plan’s communication channels to ensure team members/leaders are aware of issues, risks, status, and/or updates
• Oversees the execution of decisions made by the Action Plan Lead
• Performs risk assessmentsKey Achievements:
• Creates project and communications plans
• Creates project schedules

• Coordinates execution of action plan tasks
• Creates action plan meeting schedules, agendas, notes and minutes
• Organizes and maintains action plan information (MS Teams, emails, documentation)
• Maintains the action plan’s communication channels to ensure team members/leaders are aware of issues, risks, status, and/or updates
• Oversees the execution of decisions made by the Action Plan Lead
• Posts and tracks billing, expenses and invoices as directed by the Action Plan Lead

Decatur, Georgia

• Supported 100+ payroll clerks and HR staff in administering modifications of user accounts and cost centers
• Successfully supported administration for Kronos Workforce Central 8.0 application Key Achievements:
• Implementation of new attendance module through user testing project work
• Ran bi-weekly crystal reports with grant analytics for payroll
• Conducted user training

Decatur, Georgia, United States

• Project team member for Windows refresh project and orchestrated technical support for over 700 Windows 7 desktops and laptops in an enterprise environment
• Created work templates and work breakdown structures for contractors
• Active engagement with staff and management for technical training and development. Provided end-user troubleshooting and desktop supportKey Achievements:-Managed SQL migration prep (SQL Server 2008 to 2016) for IAPro.

Greater Atlanta Area

• Drove fundraising projects and accurately maintained system database information through delivering on marketing and administrative initiatives
• Ensured data integrity through systematic verifications and error reversal in client and donor information using Raiser’s Edge software solutionsKey Achievements:
• Managed a non-networked Windows (7-10) environment, using Office 365 cloud to manage accounts to the Agape donor database (Raiser’s Edge) and the family/client database (Salesforce)
• Increased donations by 12% through effective fundraising events management, including successful tracking and management of sponsorship sales using SignUpGenius and Greater Giving
• Took initiative to author a technical position manual that detailed position requirements and processes, which streamlined the company’s onboarding procedures
• Maintained website, utilizing WordPress to ensure corporate messaging was transparent to clients and donors, and all marketing events were advertised effectively to 600+ users

Greater Atlanta Area

• Managed full-cycle logistics for government and private proposals, reports and contracts ranging from 50 to 800 pages, including formatting, editing, proofreading and assembling
• Collaborated with and provided technical editing support to eight member engineer project management team

Calhoun, TN

• Maintained functionality of all IT systems within an alternative, private secondary school, including the campus network of copper, fiber and wireless connectivity terminating into two T1’s, spanning over 10.
• Resolved end-user issues for more than 60 student and staff terminals using Active Directory group policies along with Barracuda web filter and internet traffic link balancer
• Authored technical position manual on IS Systems Admin scope of work to expedite new hire training processes
• Implemented the upgrade of Joomla 1.5 to 2.5, and maintained school website through HostMonster
• Led, mentored and developed a Service Technician, responsible for addressing and resolving tech support tickets, enabling an increase in weekly ticket resolution to between 15-25

Calhoun, TN

• Provided administrative support to Resident Care Manager. Weekly RC meeting agendas and minutes
• Student medication management: Dr. appointment scheduling and transport, parental correspondence and documentation, medication administration record management
• Training: RC staff and management
• Provided weekend relief to Resident Care Manager by managing one of three weekend teams. Supervising 6-9 staff and 17-32 students. Prepared weekend RC schedule and weekend work education. Training.

High Point, NC

• Delivered first level IT support managing software and connectivity issues in a Windows enterprise and mainframe environment to ensure end user’s efficiency was maximized and production goals of the organization were.
• Performed project work of end user troubleshooting for MS Windows 2000 rollout and MS Office suite projectsKey Achievements:
• Supported 2,000 users throughout US and Canada, managing an average of 100+ calls per day, and achieved issue resolution in Tier 1 support for 80% of all service tickets
• Utilized AS400, Crystal Enterprise, Avenue, QSIS, SecureID, to successfully resolve network issues, and ASP, Obtree, HTML, and Access 2000 to maintain webpages, in addition to troubleshooting hardware issues for end.

Tarrytown, NY

• Provided administrative assistance and support to Director of Telecommunications.
• Responsible for installing, maintaining & processing payments of Business Support Center (BSC) employee remote access lines, products, services and equipment such as analog, ISDN, wireless services, calling cards.
• Author and manager of quarterly finance report summaries monitoring North America & South America cost summaries for WAN.

Master’S Degree, Information Technology - Database Administration

Project Management Professional Certification Prep Class

Computer Science

IT Infrastructure Libraries

Mcp Certification

Activities and Societies: Microsoft NT 4.0 Certified Professional

Master'S Degree, Coursework Towards Managment Information Systems

Bachelor Of Science, Business Management

Activities and Societies: Lloyd Mallory Singers (Chamber Singers); Aeolians (Chorale)