During my time as a Team Leader I managed and directed a team of analysts through claim investigation, compensability determination, in compliance with employer policies and procedures. I sought to effectively manage guidelines and fully comply with statutory, regulatory and ethics requirements. I also effectively communicated and mentored a thorough understanding of business vision, strategies and plans for achieving business goals to mentees outside of my team through effective training, coaching and staff development. By doing so they were able to obtain optimal job performance and the achievement of individual and professional goals. As a Team Leader I managed and directed a team of analysts through claim investigation, compensability determination, in compliance with employer policies and procedures. I sought to effectively manage guidelines and fully comply with statutory, regulatory and ethics requirements. I also effectively communicated and mentored a thorough understanding of business vision, strategies and plans for achieving business goals to mentees outside of my team through effective training, coaching and staff development. By doing so they were able to obtain optimal job performance and the achievement of individual and professional goals.

I Provided exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers. Accelerated in a fast-paced environment to retrieve information relevant to Short-Term Disability claims. Utilized critical thinking and mathematical skills to gather information and determine appropriate conclusion.

Led a team of sales driven representatives by utilizing supervisory skills. Collaborated with peers to build high preforming teams through best practice sharing.Ensured store success by building positive customer relationships while utilizing probing techniques to overcome obstacle.Delivered superior service to over 15k customers per year.Champion of Culture of Excellence Award for 2 years