Responsible for the management of Digital Services from third party suppliers and in house support teams impacting end user experiences. Principally working with the M365 platform and supply of services therein along with introduction of new services and platforms and management of the global service desk. Leading a team responsible for all Global User Experience impacting change. Deployment of M365 toolset, Evergreen (Cloud) Release Management process introduction and execution. Transforming the way Zurich works to a digital, access anywhere enterprise

Leading a team responsible for all Global User Experience impacting change. Deployment of M365 toolset, Evergreen (Cloud) Release Management process introduction and execution. Transforming the way Zurich works to a digital, access anywhere enterprise

Responsible for the design, strategy and run of Infrastructure Platforms for Zurich Insurance, main areas of focus are on the adoption of cloud technology into the group and the setup of shared Infrastructure Farms in line with Zurich's strategic IT deliveries

Oversaw the greatest period of stability over 3 years in the role. 50% decrease in severity 2 incidents year on year and 25% decrease on severity 3 incidents year on year, Achieved through, •Introduction of Service reporting – taking data finding points of failure and implementing CSI•Refresh / Keep the lights on programme assessing the estate for out of support software and operating system and implementing a keep the lights on investment programme•Critical care programmes across the worst performing applications on the estate•Implementation of application monitoring across all critical applications•Leading Major Incident, Problem Management & Change Management on behalf of the UKGI BU•Changing of working practices, implementation of severity watch list to attack incidents early and minimize their impact.Member of the Local IT Leadership Team

•Requested to manage a programme of work for the preparation of a regulatory review on Information Security that includes, evidence gathering and assurance, a range of IT implementations, management of third party supplier risks and implementation of a governance framework to manage the same, management of the appointment of an external reviewer determining the scope of the review the measurement criteria and working with the regulator to agree this•Planning and reporting to a range of senior and external stakeholders•Supporting the compliance and legal function in providing materials for communication to the FSA•Devising communications to support an awareness campaign across the UKGI business

•Responsible for Strategic, Market, Project and Operational Risk Management across the Sales, Distribution, Finance and Underwriting functions•Risk assurance on all major Project Implementations across UK General Insurance •Risk Management facilitation with board members for a key project in Portugal, Spain and the UK•Facilitation of the European General Insurance Direct Risk profile•Leading the response from UK Risk on behalf of UKGI to the 2009/2010 Data Classification requirements, including design of communications, rolling out a data owner structure, training of data owners, Information Security Risk assessments and responsibility for the articulation and appropriate waivers to Group Policy.•Project team member on M&A transactions where responsibilities include; risk assessments of transactions, due diligence (risk assessment of targets risk management policy, evaluation of business continuity arrangements and assisting in assessment of own insurance arrangements).•Business Continuity – Building and exercising business continuity plans for market facing functions•Core involvement in Best Response Groups across UKGI – Action planning and responding to serious events such as regulatory breaches