Luis Martinez Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

New York, United States

Document Controller involves managing documents throughout their lifecycle, ensuring accuracy, security, and regulation compliance.KEY RESPONSIBILITIES- Handling submitted documents by filing and reviewing documents- Controlling the flow of incoming and outgoing documentation- Retrieving files for colleagues and customers when needed- Reporting errors or developments in our documentation - Maintaining the security of confidential documents- Researching creditor addresses to add to documents

Panama City, Panamá, Panama

• Conducted market research of Panamanian jewelry market for 6 months before starting company• Actively analyzed customer buying patterns and possible competition for growth opportunities• Grew social media presence to 500+ followers in 3 months• Develop targeted Instagram Ads to reach new possible clients• Actively manage all customer inquiries via social media

Panama City, Panamá, Panama

• Verbal Captioning Agent responsible for providing a Speech-to-Text• Complete an average of 30 to 50 calls daily• Multitask between listening, comprehension of different pace and accents while confirming accuracy of Speech-to-Text

Panama City, Panamá, Panama

• Strategically organized company database to upsell clients• Lead and organized client calls to promote new products• Followed up with warm prospects to close deals• Delivered excellent customer service with efficiency• Recognized as top performer for 3 consecutive months

Panama City, Panamá, Panama

• Ensured timely departure for all flights• Collaborated with the Department of Irregular Operations to connectand re-route passengers with interruptions• Reviewed all required documents for every traveler• Assisted in supervising agents• Motivated by assisting passengers through pre-flight process• Fostered adaptability to new process and detailed procedures

Aragua State, Venezuela

• Responsible for receiving documents and organizing the front desk on a daily basis

Commercial Engineer

Activities and Societies: Softball Team

High School Diploma, Science

Activities and Societies: Basketball and Baseball team.

Associate'S Degree, Audio Technician