Luiss Vaskess-Klisans Email & Phone Number

Calgary, Alberta, Canada

Cochrane, Alberta, Canada

• Oversee day to day operations with a resident population of 120, 30+ employees, a total of $2M P&L responsibility• Keep the staff highly motivated to perform daily tasks remarkably by recognizing them with the company recognition program• Perform Food Safety assessments, Safety observations and Safe briefs in a daily, weekly and monthly basis, keeping Safe compliance over 90%• Review Inventory usages, Labor reports, and other Financial reports in a daily and weekly basis in order to meet projections and budget• Ensure health and safety regulations are followed (Alberta Health Services audits and OHS Regulations)• Schedule staff in a weekly basis in order to meet daily operations while meeting budget• Perform Visual and Microbial audits to resident rooms and common areas• Hire and coach new staff as needed• Maintain a great working relationship with clients and coworkers at all times• Order products and merchandise from different suppliers• Keep production areas and stations always clean and in an excellent presentation• Ensure customer service is always of the highest standard• Report relevant information to the General Manager regarding sales, costs, budgets, and business opportunities• Complete inventory counts in a daily, weekly, and monthly basis, and ensure items are in stock

Calgary, Alberta, Canada

• Provided excellent customer service to residents at all times• Oversaw day to day operations at two facilities with a resident population of 260• Ensured health and safety regulations were followed (Alberta Health Services audits and OHS Regulations)• Scheduled staff in a weekly basis in order to meet daily operations while meeting budget• Performed Visual and Microbial audits to resident rooms and common areas• Completed safe briefs and observations with the housekeeping staff• Hired and coached new staff as needed• Ordered chemical and paper supplies in a weekly basis• Maintained a great working relationship with clients and coworkers at all times• Obtained great housekeeping customer satisfaction ratings from residents• Met with Client Service Managers and site Director to discuss new ideas and recommendations• Completed client requests in a timely manner

Calgary, Alberta, Canada

• Managed a total of 3 Starbucks stores, 30+ employees, a total of $2M P&L responsibility• Kept the staff highly motivated to perform daily tasks remarkably by recognizing them with the company recognition program (Achievers – Encore Encore)• Created a Joint Health and Safety Committee for all the profit centers on campus• Named Health and Safety champion for all locations, and Co-chair of JHS committee• Assisted the retail manager with Food and labor management for different retail locations, using Food purchasing tool, and controlling Food and labor costs in order to meet budgets• Ensured health and safety regulations were followed (Alberta Health Inspections and OHS Regulations)• Performed Food safety assessments, safety observations and safe briefs in a daily, weekly and monthly basis, keeping Safe compliance over 90%• Scheduled the staff needed in a weekly basis controlling labor costs using the Kronos application and Labor Scheduling Tool.• Hired, Trained and coached Retail supervisors and Baristas• Ran sales reports from POS servers such as MICROS and BLACKBOARD• Reviewed Inventory usages, Labor reports, and other Financial reports in a daily and weekly basis in order to meet projections and budget

• Managed a total of 4 cafeterias (Business Dinning), 15+ employees, keeping the staff highly motivated to perform daily tasks remarkably, a total of $1.3M P&L responsibility• Ensured health and safety regulations were followed (Alberta Health Inspections and OHS Regulations)• Scheduled the staff needed in a weekly basis controlling labor costs using the Kronos application and Labor Scheduling Tool.• Trained and coached supervisors, chefs, cooks, and front-line employees• Ensured customer service is always of the highest standard• Reported relevant information to the District Manager regarding sales, costs, budgets, and business opportunities• Completed inventory counts in a daily, weekly, and monthly basis, and ensured items are in stock• Ordered products and merchandise from different suppliers• Maintained production areas and stations always clean and in an excellent presentation• Performed Food safety assessments, safety observations and safe briefs in a daily, weekly and monthly basis.• Managed and stocked more than 50 coffee stations in a weekly basis• Prepared and set up catering orders and have full knowledge of catering programs like Catertrax and MyAssistant

• Maintained budget, increased sales, and reduced operational costs• Trained and coached chef and cook and front line employees• Ensured customer service is always of the highest standard• Reported relevant information to the District Manager regarding sales, costs, budgets, and business opportunities• Guaranteed health and safety regulations are followed – externally and internally• Scheduled the staff needed in a weekly basis controlling the labor costs.• Analyzed weekly operating reports, inventory usages, labor costs, and schedules• Completed inventory counts in a monthly basis, and ensured items are in stock• Ordered products and merchandise from different suppliers• Maintained the cafeteria always clean and in an excellent presentation

• Supervised and managed a total of six stores – over 60 employees, keeping the staff highly motivated to perform daily tasks remarkably• Increased and kept high scores on Quality Assurance Standards Assessments, and health inspections in all the establishments• Scheduled the staff needed in a weekly basis controlling the labor costs and increased the productivity of the four stores.• Trained and coached store supervisors and baristas• Ensured customer service is always of the highest standard• Analyzed and interpreted weekly operating reports, inventory usages, labor costs, and schedules• Reported relevant information to the General Manager regarding sales, costs, budgets, and business opportunities• Recruited and trained new staff to meet and satisfy the needs of the stores• Completed inventory counts in a daily and weekly basis, focused on controlling and reducing the usage and costs, and ensured items are in stock• Ordered products and merchandise from different suppliers• Maintained the six retail stores always clean and in an excellent presentation

• Scheduled the staff needed for the store in a weekly basis.• Trained and coached the staff following the procedures on the training program established by the company to develop high-motivated baristas• Followed up with customers assisting them with their demands, suggestions, and complaints to maintain the customer service always excellent• Ordered the products needed from different suppliers in order to satisfy the daily needs of the store focusing on inventory control, and cost of goods to increase sales• Performed weekly and daily inventories and ensured items are in stock• Ensured products and equipment are clean and ready to be displayed in the store

• Greeted and connected with customers as they arrive to the store to provide excellent customer service• Suggested beverages and food products to customers based on their likes and needs• Always maintained store cleanliness following the operational procedures maintaining the standards of the company• Prepared and served quality beverages and food according to the recipes and customer’s requests• Supported customers with their demands, suggestions, and complaints in order to keep the customer service always excellent• Trained new baristas following the procedures established by the company• Handled cash transactions and balanced the cash register at the end of the shift

Edmonton, Alberta, Canada

• Greeted and connected with customers as they arrive to the store to provide excellent customer service• Suggested beverages and food products to customers based on their likes and needs• Always maintained store cleanliness following the operational procedures maintaining the standards of the company• Supported customers with their demands, suggestions, and complaints in order to keep the customer service always excellent• Trained new baristas following the procedures established by the company• Handled cash transactions and balanced the cash registers and safe at the end of the shift• Performed weekly and daily inventories and ensured items are in stock

Guacara, Carabobo, Venezuela

• Increased the production of NLGI-2 grease with the design and execution of an improvement plan• Expanded overall production capacity of the grease plant• Diminished hydraulic load of equipment such as hydraulic pumps, heat exchangers, pipelines andvalves• Reduced the risks of contamination between the different types of greases• Prolonged equipment life such as heat exchangers, valves, pipelines, mills, and hydraulic pumps• Decreased the operational costs through the reduction of production stops• Updated process diagrams for process piping of the grease plant• Kept a clean and safe working environment• Maintained a good working relationship with operators and staff• Followed the standard operational procedures of the grease plant during the production process• Collected data accurately from equipment such as temperature, pressure, and flow• Ensured compliance with health, safety and environmental regulations in all aspects of jobperformance

Valencia, Carabobo, Venezuela

• Assisted mechanics and technicians with the disassembly and assembly of equipment such as engines,and fuel pumps following standards operational procedures of the company• Kept a clean and safe working environment following the policies and procedures of the organization• Maintained a good working relationship with the mechanics and technicians of the service area, and allthe team members of the learning and development department• Diagnosed and analyzed the situation of the learning and development department• Improved the manual of rules, policies and procedures of the service program of the company –ServicePro• Updated career plans of the mechanics and technicians

Certificate, Management Development

Bachelor Of Science (Bsc), Mechanical Engineering