Luiss Vaskess-Klisans Email & Phone Number

Calgary, Alberta, Canada

Cochrane, Alberta, Canada

• Oversee day to day operations with a resident population of 120, 30+ employees, a total of $2M P&L responsibility
• Keep the staff highly motivated to perform daily tasks remarkably by recognizing them with the company recognition program
• Perform Food Safety assessments, Safety observations and Safe briefs in a daily, weekly and monthly basis, keeping Safe compliance over 90%
• Review Inventory usages, Labor reports, and other Financial reports in a daily and weekly basis in order to meet projections and budget
• Ensure health and safety regulations are followed (Alberta Health Services audits and OHS Regulations)
• Schedule staff in a weekly basis in order to meet daily operations while meeting budget

Calgary, Alberta, Canada

• Provided excellent customer service to residents at all times
• Oversaw day to day operations at two facilities with a resident population of 260
• Ensured health and safety regulations were followed (Alberta Health Services audits and OHS Regulations)
• Scheduled staff in a weekly basis in order to meet daily operations while meeting budget
• Performed Visual and Microbial audits to resident rooms and common areas
• Completed safe briefs and observations with the housekeeping staff

Calgary, Alberta, Canada

• Managed a total of 3 Starbucks stores, 30+ employees, a total of $2M P&L responsibility
• Kept the staff highly motivated to perform daily tasks remarkably by recognizing them with the company recognition program (Achievers – Encore Encore)
• Created a Joint Health and Safety Committee for all the profit centers on campus
• Named Health and Safety champion for all locations, and Co-chair of JHS committee
• Assisted the retail manager with Food and labor management for different retail locations, using Food purchasing tool, and controlling Food and labor costs in order to meet budgets
• Ensured health and safety regulations were followed (Alberta Health Inspections and OHS Regulations)

• Managed a total of 4 cafeterias (Business Dinning), 15+ employees, keeping the staff highly motivated to perform daily tasks remarkably, a total of $1.3M P&L responsibility
• Ensured health and safety regulations were followed (Alberta Health Inspections and OHS Regulations)
• Scheduled the staff needed in a weekly basis controlling labor costs using the Kronos application and Labor Scheduling Tool.
• Trained and coached supervisors, chefs, cooks, and front-line employees
• Ensured customer service is always of the highest standard
• Reported relevant information to the District Manager regarding sales, costs, budgets, and business opportunities

• Maintained budget, increased sales, and reduced operational costs
• Trained and coached chef and cook and front line employees
• Ensured customer service is always of the highest standard
• Reported relevant information to the District Manager regarding sales, costs, budgets, and business opportunities
• Guaranteed health and safety regulations are followed – externally and internally
• Scheduled the staff needed in a weekly basis controlling the labor costs.

• Supervised and managed a total of six stores – over 60 employees, keeping the staff highly motivated to perform daily tasks remarkably
• Increased and kept high scores on Quality Assurance Standards Assessments, and health inspections in all the establishments
• Scheduled the staff needed in a weekly basis controlling the labor costs and increased the productivity of the four stores.
• Trained and coached store supervisors and baristas
• Ensured customer service is always of the highest standard
• Analyzed and interpreted weekly operating reports, inventory usages, labor costs, and schedules

• Scheduled the staff needed for the store in a weekly basis.
• Trained and coached the staff following the procedures on the training program established by the company to develop high-motivated baristas
• Followed up with customers assisting them with their demands, suggestions, and complaints to maintain the customer service always excellent
• Ordered the products needed from different suppliers in order to satisfy the daily needs of the store focusing on inventory control, and cost of goods to increase sales
• Performed weekly and daily inventories and ensured items are in stock
• Ensured products and equipment are clean and ready to be displayed in the store

• Greeted and connected with customers as they arrive to the store to provide excellent customer service
• Suggested beverages and food products to customers based on their likes and needs
• Always maintained store cleanliness following the operational procedures maintaining the standards of the company
• Prepared and served quality beverages and food according to the recipes and customer’s requests
• Supported customers with their demands, suggestions, and complaints in order to keep the customer service always excellent
• Trained new baristas following the procedures established by the company

Edmonton, Alberta, Canada

• Greeted and connected with customers as they arrive to the store to provide excellent customer service
• Suggested beverages and food products to customers based on their likes and needs
• Always maintained store cleanliness following the operational procedures maintaining the standards of the company
• Supported customers with their demands, suggestions, and complaints in order to keep the customer service always excellent
• Trained new baristas following the procedures established by the company
• Handled cash transactions and balanced the cash registers and safe at the end of the shift

Guacara, Carabobo, Venezuela

• Increased the production of NLGI-2 grease with the design and execution of an improvement plan
• Expanded overall production capacity of the grease plant
• Diminished hydraulic load of equipment such as hydraulic pumps, heat exchangers, pipelines andvalves
• Reduced the risks of contamination between the different types of greases
• Prolonged equipment life such as heat exchangers, valves, pipelines, mills, and hydraulic pumps
• Decreased the operational costs through the reduction of production stops

Valencia, Carabobo, Venezuela

• Assisted mechanics and technicians with the disassembly and assembly of equipment such as engines,and fuel pumps following standards operational procedures of the company
• Kept a clean and safe working environment following the policies and procedures of the organization
• Maintained a good working relationship with the mechanics and technicians of the service area, and allthe team members of the learning and development department
• Diagnosed and analyzed the situation of the learning and development department
• Improved the manual of rules, policies and procedures of the service program of the company –ServicePro
• Updated career plans of the mechanics and technicians

Certificate, Management Development

Bachelor Of Science (Bsc), Mechanical Engineering