Michael Roy Email & Phone Number

Madrid, Community Of Madrid, Spain

- KPI Tracking, Reporting and Analysis- TPA Management - Customer Operations Budgeting and Capacity Management- Supervision of Billing and Reporting Team

Greater Madrid Metropolitan Area

- Represent Operations on new business opportunities; Ops focal for Sales and Underwriting- Negotiate service levels and operational strategy with client during tender process- Service Level Agreement management for top tier clients- Penalty payment forecasting and creation of risk avoidance strategy

Madrid Area, Spain

- Represent Operations to flagship NGO clients; first point of contact for Ops inquiries and escalations- Driving client satisfaction by explaining Client concerns to operations teams and mapping solutions- Operational implementation and roll out of new clients

- Driving analytical solutions to operational challenges – Optimizing systems and processes- Leading a 33% improvement in average TAT in 2019- Operational KPI on track for first time in department history – First MTD Green result in 20 years

Madrid Area, Spain

- Leading a team of 50 analyst working in a multilingual global operating model- Drive performance through coaching and motivation – 35% productivity improvement in 6 months- Track KPI’s and create tactical solutions to achieve client satisfaction – 30% YTD NPS improvement

Madrid Area, Spain

- Leading company’s entry into North American market- Setting and tracking operational priorities for team to drive revenue- Negotiating payment in situations of non-compliance

Madrid Area, Spain

- Harmonization of Global Accounts Receivable structure and alignment of Key Metrics- Executive level presentations of financial drivers and root cause analysis- Regular interlock with Global treasury on cash forecast and focus accounts.- Database maintenance and quality control

Madrid Area, Spain

- AR metrics target creation, consolidation and tracking for all EMEA geographies- Regular results analysis and presentation to geography leaders- Leading sales team incentive program to improve collection targets- Data quality Leader and accounting interlock

Madrid Area, Spain

- Forecast quarterly Cash flow and aged outstanding debt- Creating and analysing financial reports including status of customer accounts- Track performance Metrics and financial KPIs- Final monthly and quarterly status, results analysis and accounting ledger reconciliation

Madrid

- Building a high-performance team through coaching thus enabling team to contribute effectively.- Drive target achievement and identify areas of improvement. No audit defects during four year tenure- Acting as first point of escalation for the team and ensure the workload is balanced

Madrid Area, Spain

- Executing first B/S reconciliation of all existing Mainframe SW contracts for France in over a decade.- Contract lifecycle management and interlock with sales operations.

Madrid Area, Spain

- Validation of new contract and orders- Processing SW orders in SAP