Malay Kumar Giri Email & Phone Number

India

• Led requirement gathering efforts for a Global B2B project, ensuring a thorough understanding of client needs and efficient project initiation.• Managed backlog effectively through Agile Management Tools (AMT), ensuring improved sprint velocity and timely deliveries.• Conducted comprehensive UX analysis to enhance user satisfaction and minimize post-implementation issues.• Orchestrated scrum ceremonies to foster team collaboration and accountability, streamlining… Show more • Led requirement gathering efforts for a Global B2B project, ensuring a thorough understanding of client needs and efficient project initiation.• Managed backlog effectively through Agile Management Tools (AMT), ensuring improved sprint velocity and timely deliveries.• Conducted comprehensive UX analysis to enhance user satisfaction and minimize post-implementation issues.• Orchestrated scrum ceremonies to foster team collaboration and accountability, streamlining project planning and execution.• Spearheaded stakeholder management strategies to enhance satisfaction and engagement throughout the project lifecycle.• Implemented robust production support measures to minimize post-launch defects and resolution time during the Hypercare phase.• Collaborated with development teams to prioritize backlog items based on technical feasibility and business value, ensuring alignment with project goals and constraints.• Conducted technical analysis and feasibility studies for proposed features, providing insights into implementation challenges and potential solutions.• Implemented ADO dashboarding and reporting to track project progress and metrics, providing visibility into key performance indicators and facilitating data-driven decision-making. Show less

Noida, Uttar Pradesh, India

• Leveraged low-code platforms, particularly Newgen's IBPS, to develop efficient business process solutions, streamlining workflows and improving productivity.• Implemented and optimized document management systems (DMS), enhancing organizational efficiency and information accessibility. • Conducted comprehensive market research to identify industry trends and competitor offerings, informing strategic product development decisions.• Drove a 3% increase in user satisfaction scores… Show more • Leveraged low-code platforms, particularly Newgen's IBPS, to develop efficient business process solutions, streamlining workflows and improving productivity.• Implemented and optimized document management systems (DMS), enhancing organizational efficiency and information accessibility. • Conducted comprehensive market research to identify industry trends and competitor offerings, informing strategic product development decisions.• Drove a 3% increase in user satisfaction scores through targeted product improvements based on market and user research findings.• Leveraged market and user research to drive product improvements, resulting in increased user satisfaction and a 15% boost in sales.• Led business analysis for 7 highly technical products, using agile and BPMN to streamline requirements gathering and accelerate delivery by 20%.• Led a cross-functional team of 10, ensuring 100% on-time and budget-compliant delivery of critical projects over 2 years.• Conducted end-user training and developed comprehensive documentation, achieving customer experience alignment and a 75% decrease in support tickets. Show less

Noida Area, India

• Led low-code platform development, utilizing BPMN for process optimization, resulting in 20% improved timeline forecasting.• Drove product growth through POCs and stakeholder engagement, increasing client satisfaction by 25%.• Conducted market research to inform product roadmap, leading to 30% increase in strategic updates.• Managed product backlog using DMS, achieving 95% stakeholder alignment and 20% reduction in scope creep.• Collaborated with SMEs to… Show more • Led low-code platform development, utilizing BPMN for process optimization, resulting in 20% improved timeline forecasting.• Drove product growth through POCs and stakeholder engagement, increasing client satisfaction by 25%.• Conducted market research to inform product roadmap, leading to 30% increase in strategic updates.• Managed product backlog using DMS, achieving 95% stakeholder alignment and 20% reduction in scope creep.• Collaborated with SMEs to streamline workflows, boosting KPI efficiency by 18%.• Oversaw gap analysis and quality assurance, maintaining product defect density below 1.5%.• Implemented rigorous testing protocols, achieving 98% product quality rate.• Leveraged data analytics to drive product decisions, generating $X in annual value.• Enhanced customer retention by 15% through data-driven process improvements.• Optimized sprint planning, increasing feature development efficiency by 25% and securing $X in additional CRs.• Managed full product SDLC, ensuring timely milestone completion and quality standards adherence.• Conducted successful UATs and user training, achieving 100% client satisfaction in product delivery. Show less

Gurgaon, India

• Conducted Live-In Store Analysis at three locations of V-Mart stores for store managers to improve store’s performance identifying key indicators like product Assortment, Customer Engagement, Visual Merchandising and Customer behaviour.• Improved warehouse management and goods-in-Transit values by conducting assortment analysis while identifying velocity of sales and Days of Inventory.• Conducted store cluster analysis to identify the impact of store location, population, and per… Show more • Conducted Live-In Store Analysis at three locations of V-Mart stores for store managers to improve store’s performance identifying key indicators like product Assortment, Customer Engagement, Visual Merchandising and Customer behaviour.• Improved warehouse management and goods-in-Transit values by conducting assortment analysis while identifying velocity of sales and Days of Inventory.• Conducted store cluster analysis to identify the impact of store location, population, and per capita income on sales per square foot (SPSF). Show less

Gujarat, India

• Conducted comprehensive data analysis, leveraging technical skills to provide actionable insights that led to a 12% annual cost reduction.• Developed standardized reports, applying customer-centric principles to achieve a 10% reduction in decision-making time for executive management.• Delivered strategic insights by analyzing client's operational data, employing risk management and quality assurance practices to support scalable business strategies.• Authored and revised 30+… Show more • Conducted comprehensive data analysis, leveraging technical skills to provide actionable insights that led to a 12% annual cost reduction.• Developed standardized reports, applying customer-centric principles to achieve a 10% reduction in decision-making time for executive management.• Delivered strategic insights by analyzing client's operational data, employing risk management and quality assurance practices to support scalable business strategies.• Authored and revised 30+ technical documentation pieces for system upgrades, ensuring cross-functional collaboration and compliance with operational processes.• Collaborated with cross-functional teams to refine process workflows, optimizing resource allocation and enhancing productivity by 27% while focusing on product strategy. Show less

Mundra, Gujarat, India

Identified and implemented business process re-design and continuous improvements, working closely with Distribution Operations Project Manager, Operations Analyst, and other business areas.• Partnered with the Project Manager through project kick-off, estimation, planning, execution, monitoring and closing to ensure project success.• Tracked and reported on enhancement requests and development efforts to provide visibility to senior management on timeline for expected… Show more Identified and implemented business process re-design and continuous improvements, working closely with Distribution Operations Project Manager, Operations Analyst, and other business areas.• Partnered with the Project Manager through project kick-off, estimation, planning, execution, monitoring and closing to ensure project success.• Tracked and reported on enhancement requests and development efforts to provide visibility to senior management on timeline for expected changes/improvements.• Collaborate with Operations to monitor and drive Key Performance Indicators (KPIs). Develop and sustain visual management system for KPIs.• Worked with senior management to determine status and actual work progress towards goals and objectives of various projects.• Provided consultation on the use of re-engineering techniques to improve process performance and product/ service quality.• Provided as-is and to-be workflow analysis and identify opportunities to modify, automate and streamline process to improve efficiency.• Identified performance metrics which established baselines and tracked process improvement results.• Ensured process improvement methodologies, data analysis techniques, project management and implementation processes are followed.• Designed, driven, and delivered operational excellence through a ‘continuous improvement’ agenda based on industry recognized process management methodologies. Show less

Pgp, Analytics, 3.58

Activities and Societies: Social Innovation Project (SIP) Stem Cell Awareness and Donation Initiative - Conducted workshops to educate.

Bachelor Of Technology - Btech, Electrical Engineering, 7.2

Activities and Societies: TESLA- Society for Electrical Engineers Editor-in-Chief and Co-Designer, TESLA Annual Magazine Led the editorial.