Solutions Architecture, Manager
Current
Jan 2023 - Present
AeroLeads people directory · profile
Malcolm Bailey Email & Phone Number
Solutions Architecture Manager @ Medallia | CCaaS, Cloud Migration
at
Medallia
1 work email found
@medallia.com
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Solutions Architecture Manager @ Medallia | CCaaS, Cloud Migration
Location
Wadsworth, Ohio, United States
Company size
Who is Malcolm Bailey? Overview
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Quick answer
Malcolm Bailey is listed as Solutions Architecture Manager @ Medallia | CCaaS, Cloud Migration at Medallia, a company with 1834 employees, based in Wadsworth, Ohio, United States. AeroLeads shows a work email signal at medallia.com and a matched LinkedIn profile for Malcolm Bailey.
Malcolm Bailey previously worked as Solutions Architecture, Manager at Medallia and Senior Solution Delivery Engineer at Mindful.
Company email context
Email format at Medallia
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{first_initial}{last}@medallia.com
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AeroLeads found 1 current-domain work email signal for Malcolm Bailey. Compare company email patterns before reaching out.
Profile bio
About Malcolm Bailey
I am a Solutions Architecture Manager at Medallia, a leader in customer experience management software. I have more than six years of experience in delivering and supporting enterprise telephony solutions for various industries and use cases.My core competencies include contact center as a service (CCaaS) platforms, cloud migration, technical support, and solutions architecture. I hold multiple certifications from The SIP School and Talkdesk, demonstrating my proficiency and knowledge in these domains. As a manager, I lead a team of talented and passionate engineers who design and implement complex and customized solutions for Medallia's clients, ensuring high quality and customer satisfaction. I also provide mentorship, guidance, and feedback to help them grow and develop their skills and careers.As a consultant, I collaborate with cross-functional teams and stakeholders across different regions and domains, communicating effectively and clearly the technical details and business value of our solutions. I enjoy solving challenging problems and delivering innovative and scalable solutions that empower our clients to transform their customer experience.
Listed skills include Technical Support, Integration, Troubleshooting, Windows Server, and 33 others.
Current workplace
Malcolm Bailey's current company
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Medallia
7 roles
Malcolm Bailey work experience
A career timeline built from the work history available for this profile.
Senior Solution Delivery Engineer
Feb 2022 - Jan 2023
Solution Delivery Engineer
Mar 2021 - Feb 2022
Integration Engineer
- Responsible for all client-facing deployments of VHTs products. The Integration Engineer has the technical responsibility to implement VHT best practices as part of the delivery of our flexible, multi-channel customer.
- Deliver, validate and document VHT client implementations per design requirements
- Provide technical input in discovery and design sessions with clients
- Develop custom solutions using the provided VHT SDKs and APIs
- Consult with third parties on the use of VHT SDKs and APIs
- Participate in new product evaluations, field readiness evaluations, and controlled release activities
Mar 2014 - Mar 2021
Client Support Engineer Tier 2
- Coordinated and executed technical projects to drive on-time delivery and revenue recognition.
- Perform in-depth log analysis and provide Root Cause Analysis
- Lead technical discovery discussions for deployment and integration planning.
- Successfully executed new team member training program along with team of peers which greatly increased efficiency of new Tier I engineers. Maintain ownership of technical service requests and coordinate timely.
- Execute client projects as requested.
- Deliver knowledge transfer and training to end-users, partners, and internal technical stakeholders.
Nov 2011 - Mar 2014
Branch Support Analyst
Provide end user support for 143 locations via Remote Desktop and VNCTroubleshoot hardware and software issuesWindows Server 2003 support in a terminal services environmentActive Directory MaintenanceCisco VPN support
Feb 2009 - Nov 2011
Technical Services, Store System Engineer
Created silent software installations, packaged and compiled software updates, tested hardware to ensure it was compatible with softwareModified and maintained Windows unattended software installation servers and staging imagesTroubleshoot helpdesk escalated ticketsProduct testing and documentingCreated technical documentation for various knowledge.
Oct 2003 - Jul 2008
Team & coworkers
Colleagues at Medallia
Other employees you can reach at medallia.com. View company contacts for 1834 employees →
S(
Sachidanand (Sachi) Vrindavanam
Colleague at MedalliaMilpitas, California, United States, United States
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RB
Rachel Bednarczyk
Colleague at MedalliaBarberton, Ohio, United States, United States
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KY
Kazuma Yamamoto
Colleague at MedalliaTokyo, Tokyo, Japan, Japan
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GH
Gray Hancock
Colleague at MedalliaCharlotte, North Carolina, United States, United States
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SZ
Sebastián Zapata
Colleague at MedalliaContact Info, United States
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RL
Rachel Light, Mba
Colleague at MedalliaSan Francisco, California, United States, United States
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CG
Clayton Greenhalgh
Colleague at MedalliaSan Diego Metropolitan Area, United States, United States
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AC
Alejandro Cherizola Morales
Colleague at MedalliaMexico City, Mexico, Mexico
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SB
Shawn Buckley
Colleague at MedalliaMarlborough, Massachusetts, United States, United States
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AB
Agustina Barbetta
Colleague at MedalliaBuenos Aires, Buenos Aires Province, Argentina, Argentina
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Sachidanand (Sachi) Vrindavanam
Colleague at MedalliaMilpitas, California, United States, United States
View →
RB
Rachel Bednarczyk
Colleague at MedalliaBarberton, Ohio, United States, United States
View →
KY
Kazuma Yamamoto
Colleague at MedalliaTokyo, Tokyo, Japan, Japan
View →
GH
Gray Hancock
Colleague at MedalliaCharlotte, North Carolina, United States, United States
View →
SZ
Sebastián Zapata
Colleague at MedalliaContact Info, United States
View →
RL
Rachel Light, Mba
Colleague at MedalliaSan Francisco, California, United States, United States
View →
CG
Clayton Greenhalgh
Colleague at MedalliaSan Diego Metropolitan Area, United States, United States
View →
AC
Alejandro Cherizola Morales
Colleague at MedalliaMexico City, Mexico, Mexico
View →
SB
Shawn Buckley
Colleague at MedalliaMarlborough, Massachusetts, United States, United States
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AB
Agustina Barbetta
Colleague at MedalliaBuenos Aires, Buenos Aires Province, Argentina, Argentina
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FAQ
Frequently asked questions about Malcolm Bailey
Quick answers generated from the profile data available on this page.
What company does Malcolm Bailey work for?
Malcolm Bailey works for Medallia.
What is Malcolm Bailey's role at Medallia?
Malcolm Bailey is listed as Solutions Architecture Manager @ Medallia | CCaaS, Cloud Migration at Medallia.
What is Malcolm Bailey's email address?
AeroLeads has found 1 work email signal at @medallia.com for Malcolm Bailey at Medallia.
Where is Malcolm Bailey based?
Malcolm Bailey is based in Wadsworth, Ohio, United States while working with Medallia.
What companies has Malcolm Bailey worked for?
Malcolm Bailey has worked for Medallia, Mindful, Vht, Norandex Building Materials, and Micros Retail Systems.
Who are Malcolm Bailey's colleagues at Medallia?
Malcolm Bailey's colleagues at Medallia include Sachidanand (Sachi) Vrindavanam, Rachel Bednarczyk, Kazuma Yamamoto, Gray Hancock, and Sebastián Zapata.
How can I contact Malcolm Bailey?
You can use AeroLeads to view verified contact signals for Malcolm Bailey at Medallia, including work email, phone, and LinkedIn data when available.
What skills is Malcolm Bailey known for?
Malcolm Bailey is listed with skills including Technical Support, Integration, Troubleshooting, Windows Server, Servers, System Deployment, Sql, and Microsoft Sql Server.
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