Solutions Architecture, Manager
Current
Jan 2023 - Present
AeroLeads people directory · profile
Malcolm Bailey Email & Phone Number
Solutions Architecture, Manager
at
Medallia
1 work email found
@medallia.com
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Solutions Architecture, Manager
Location
Wadsworth, Ohio, United States
Company size
Who is Malcolm Bailey? Overview
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Quick answer
Malcolm Bailey is listed as Solutions Architecture, Manager at Medallia, a with 1834 employees, based in Wadsworth, Ohio, United States. AeroLeads shows a work email signal at medallia.com and a matched LinkedIn profile for Malcolm Bailey.
Malcolm Bailey previously worked as Senior Solution Delivery Engineer at Mindful and Solution Delivery Engineer at Vht.
Company email context
Email format at Medallia
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{first_initial}{last}@medallia.com
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AeroLeads found 1 current-domain work email signal for Malcolm Bailey. Compare company email patterns before reaching out.
Profile bio
About Malcolm Bailey
I am a Solutions Architecture Manager at Medallia, a leader in customer experience management software. I have more than six years of experience in delivering and supporting enterprise telephony solutions for various industries and use cases.My core competencies include contact center as a service (CCaaS) platforms, cloud migration, technical support, and solutions architecture. I hold multiple certifications from The SIP School and Talkdesk, demonstrating my proficiency and knowledge in these domains. As a manager, I lead a team of talented and passionate engineers who design and implement complex and customized solutions for Medallia's clients, ensuring high quality and customer satisfaction. I also provide mentorship, guidance, and feedback to help them grow and develop their skills and careers.As a consultant, I collaborate with cross-functional teams and stakeholders across different regions and domains, communicating effectively and clearly the technical details and business value of our solutions. I enjoy solving challenging problems and delivering innovative and scalable solutions that empower our clients to transform their customer experience.
Listed skills include Technical Support, Integration, Troubleshooting, Windows Server, and 33 others.
Current workplace
Malcolm Bailey's current company
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Medallia
7 roles
Malcolm Bailey work experience
A career timeline built from the work history available for this profile.
Senior Solution Delivery Engineer
Feb 2022 - Jan 2023
Solution Delivery Engineer
Mar 2021 - Feb 2022
Integration Engineer
Responsible for all client-facing deployments of VHTs products. The Integration Engineer has the technical responsibility to implement VHT best practices as part of the delivery of our flexible, multi-channel customer service applications. Implement customized solutions across multiple channels (voice, web, mobile, etc) on various CTI and ACD platforms (Genesys, Cisco, Avaya, Aspect, etc) working closely with the Sales Engineering, Solutions Architecture and Product Strategy organizations within VHT and our partner network to deliver leading edge solutions to our growing client base. • Deliver, validate and document VHT client implementations per design requirements • Provide technical input in discovery and design sessions with clients • Develop custom solutions using the provided VHT SDKs and APIs • Consult with third parties on the use of VHT SDKs and APIs • Participate in new product evaluations, field readiness evaluations, and controlled release activities • Author and maintain documents in the VHT technical solutions body of knowledge • Evaluate and provide technical insight into VHT product documentation
Mar 2014 - Mar 2021
Client Support Engineer Tier 2
Coordinated and executed technical projects to drive on-time delivery and revenue recognition. • Perform in-depth log analysis and provide Root Cause Analysis • Lead technical discovery discussions for deployment and integration planning. • Successfully executed new team member training program along with team of peers which greatly increased efficiency of new Tier I engineers. Maintain ownership of technical service requests and coordinate timely delivery of information and resolution to clients. • Execute client projects as requested. • Deliver knowledge transfer and training to end-users, partners, and internal technical stakeholders.
Nov 2011 - Mar 2014
Branch Support Analyst
Provide end user support for 143 locations via Remote Desktop and VNCTroubleshoot hardware and software issuesWindows Server 2003 support in a terminal services environmentActive Directory MaintenanceCisco VPN support
Feb 2009 - Nov 2011
Technical Services, Store System Engineer
Created silent software installations, packaged and compiled software updates, tested hardware to ensure it was compatible with softwareModified and maintained Windows unattended software installation servers and staging imagesTroubleshoot helpdesk escalated ticketsProduct testing and documentingCreated technical documentation for various knowledge typesCreated Wise scripts, batch files, and push key scriptsCreated post ghost software installs
Oct 2003 - Jul 2008
Team & coworkers
Colleagues at Medallia
Other employees you can reach at medallia.com. View company contacts for 1834 employees →
MD
Matthew Dozois
Colleague at MedalliaCambridge, Wisconsin, United States
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ME
Maria Ethel Corrales
Colleague at MedalliaRizal, Calabarzon, Philippines
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NM
Niraj Mehta
Colleague at MedalliaAhmedabad, Gujarat, India
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PM
Patrick Mcklear
Colleague at MedalliaPalo Alto, California, United States
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VS
Vasundhara Sharma
Colleague at MedalliaLondon, England, United Kingdom
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JB
Justin Bartha , Mba
Colleague at MedalliaBoston, Massachusetts, United States
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JT
John Tupasi
Colleague at MedalliaWestminster, California, United States
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MH
Malia H.
Colleague at MedalliaUnited States
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SE
Seth Einbinder
Colleague at MedalliaNew York, United States
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DJ
Denise Jongenelen
Colleague at MedalliaGreenville, South Carolina, United States
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Matthew Dozois
Colleague at MedalliaCambridge, Wisconsin, United States
View →
ME
Maria Ethel Corrales
Colleague at MedalliaRizal, Calabarzon, Philippines
View →
NM
Niraj Mehta
Colleague at MedalliaAhmedabad, Gujarat, India
View →
PM
Patrick Mcklear
Colleague at MedalliaPalo Alto, California, United States
View →
VS
Vasundhara Sharma
Colleague at MedalliaLondon, England, United Kingdom
View →
JB
Justin Bartha , Mba
Colleague at MedalliaBoston, Massachusetts, United States
View →
JT
John Tupasi
Colleague at MedalliaWestminster, California, United States
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MH
Malia H.
Colleague at MedalliaUnited States
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SE
Seth Einbinder
Colleague at MedalliaNew York, United States
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DJ
Denise Jongenelen
Colleague at MedalliaGreenville, South Carolina, United States
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FAQ
Frequently asked questions about Malcolm Bailey
Quick answers generated from the profile data available on this page.
What company does Malcolm Bailey work for?
Malcolm Bailey works for Medallia.
What is Malcolm Bailey's role at Medallia?
Malcolm Bailey is listed as Solutions Architecture, Manager at Medallia.
What is Malcolm Bailey's email address?
AeroLeads has found 1 work email signal at @medallia.com for Malcolm Bailey at Medallia.
Where is Malcolm Bailey based?
Malcolm Bailey is based in Wadsworth, Ohio, United States while working with Medallia.
What companies has Malcolm Bailey worked for?
Malcolm Bailey has worked for Medallia, Mindful, Vht, Norandex Building Materials, and Micros Retail Systems.
Who are Malcolm Bailey's colleagues at Medallia?
Malcolm Bailey's colleagues at Medallia include Matthew Dozois, Maria Ethel Corrales, Niraj Mehta, Patrick Mcklear, and Vasundhara Sharma.
How can I contact Malcolm Bailey?
You can use AeroLeads to view verified contact signals for Malcolm Bailey at Medallia, including work email, phone, and LinkedIn data when available.
What skills is Malcolm Bailey known for?
Malcolm Bailey is listed with skills including Technical Support, Integration, Troubleshooting, Windows Server, Servers, System Deployment, Sql, and Microsoft Sql Server.
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