Malcolm Bailey Email and Phone Number
Malcolm Bailey work email
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Malcolm Bailey personal email
I am a Solutions Architecture Manager at Medallia, a leader in customer experience management software. I have more than six years of experience in delivering and supporting enterprise telephony solutions for various industries and use cases.My core competencies include contact center as a service (CCaaS) platforms, cloud migration, technical support, and solutions architecture. I hold multiple certifications from The SIP School and Talkdesk, demonstrating my proficiency and knowledge in these domains. As a manager, I lead a team of talented and passionate engineers who design and implement complex and customized solutions for Medallia's clients, ensuring high quality and customer satisfaction. I also provide mentorship, guidance, and feedback to help them grow and develop their skills and careers.As a consultant, I collaborate with cross-functional teams and stakeholders across different regions and domains, communicating effectively and clearly the technical details and business value of our solutions. I enjoy solving challenging problems and delivering innovative and scalable solutions that empower our clients to transform their customer experience.
Medallia
View- Website:
- medallia.com
- Employees:
- 1834
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Solutions Architecture, ManagerMedallia Jan 2023 - PresentAkron, Ohio, United States
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Senior Solution Delivery EngineerMindful Feb 2022 - Jan 2023United States -
Solution Delivery EngineerVht Mar 2021 - Feb 2022Akron, Ohio, United States
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Integration EngineerVht Mar 2014 - Mar 2021Akron, OhResponsible for all client-facing deployments of VHTs products. The Integration Engineer has the technical responsibility to implement VHT best practices as part of the delivery of our flexible, multi-channel customer service applications. Implement customized solutions across multiple channels (voice, web, mobile, etc) on various CTI and ACD platforms (Genesys, Cisco, Avaya, Aspect, etc) working closely with the Sales Engineering, Solutions Architecture and Product Strategy organizations within VHT and our partner network to deliver leading edge solutions to our growing client base. • Deliver, validate and document VHT client implementations per design requirements • Provide technical input in discovery and design sessions with clients • Develop custom solutions using the provided VHT SDKs and APIs • Consult with third parties on the use of VHT SDKs and APIs • Participate in new product evaluations, field readiness evaluations, and controlled release activities • Author and maintain documents in the VHT technical solutions body of knowledge • Evaluate and provide technical insight into VHT product documentation
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Client Support Engineer Tier 2Vht Nov 2011 - Mar 2014Coordinated and executed technical projects to drive on-time delivery and revenue recognition. • Perform in-depth log analysis and provide Root Cause Analysis • Lead technical discovery discussions for deployment and integration planning. • Successfully executed new team member training program along with team of peers which greatly increased efficiency of new Tier I engineers. Maintain ownership of technical service requests and coordinate timely delivery of information and resolution to clients. • Execute client projects as requested. • Deliver knowledge transfer and training to end-users, partners, and internal technical stakeholders.
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Branch Support AnalystNorandex Building Materials Feb 2009 - Nov 2011Provide end user support for 143 locations via Remote Desktop and VNCTroubleshoot hardware and software issuesWindows Server 2003 support in a terminal services environmentActive Directory MaintenanceCisco VPN support -
Technical Services, Store System EngineerMicros Retail Systems Oct 2003 - Jul 2008Created silent software installations, packaged and compiled software updates, tested hardware to ensure it was compatible with softwareModified and maintained Windows unattended software installation servers and staging imagesTroubleshoot helpdesk escalated ticketsProduct testing and documentingCreated technical documentation for various knowledge typesCreated Wise scripts, batch files, and push key scriptsCreated post ghost software installs
Malcolm Bailey Skills
Frequently Asked Questions about Malcolm Bailey
What company does Malcolm Bailey work for?
Malcolm Bailey works for Medallia
What is Malcolm Bailey's role at the current company?
Malcolm Bailey's current role is Solutions Architecture Manager @ Medallia | CCaaS, Cloud Migration.
What is Malcolm Bailey's email address?
Malcolm Bailey's email address is mb****@****tcx.com
What skills is Malcolm Bailey known for?
Malcolm Bailey has skills like Technical Support, Integration, Troubleshooting, Windows Server, Servers, System Deployment, Sql, Microsoft Sql Server, Enterprise Software, Professional Services, Cisco Technologies, Telephony.
Who are Malcolm Bailey's colleagues?
Malcolm Bailey's colleagues are Ty Filsinger, David Howard, Mike R., Dejan Petronijević, Harrison Bender, Jobin Peter, Olivia Carrington.
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Malcolm Bailey
Student @ Embry-Riddle Aeronautical University | Aerospace Engineering | Presidential Scholarship| President Of Erau Nsbe|Daytona Beach, Fl -
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Malcolm Bailey
Salt Lake City, Ut1spiff.com2 +194946XXXXX
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1comcast.net
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