Mandy Jackson Email & Phone Number

Berea, Ohio

• Provides tier 4 software support and assists with help desk troubleshooting to resolve production system issues with emergency priorities• Coordinates with third-party consultant to assist with software development and enhancements• Tests enhancements and upgrades to electronic health record and coordinates with training team on new functionality and procedures as needed• Performs system analysis, documentation, testing, implementation and user support for acquisitions and platform transitions• Develops project scopes and objectives, involves all relevant stakeholders, and ensures technical feasibility• Determine user needs and vulnerabilities or areas of poor performance to boost productivity, efficiency and accuracy in electronic health record• Prepares necessary presentation materials for all meetings and undertakes project tasks • Uses appropriate verification techniques to manage changes in project scope and schedules and communicates to executive management and stakeholders• Maintains project documentation and meets with stakeholders to provide up-to-date information regarding the status of projects• Ensures the overall user experience is optimized and cultivates strong relationships between team members to ensure success of projects• Accounts for complete project lifecycle from inception to closure

Berea, Oh

• Managed and supervised day-to-day billing operations • Performed the analysis and implementation of standard and custom finance/billing system modifications• Assisted with the development and implementation of departmental processes related to documentation and coding, claims submission and processing, denial management, collections and overall accounts receivable performance• Initiated introduction of a billing department to the agency and managed, recruited and mentored a team of 7 billing and credentialing staff• Strengthened agency business by leading implementation of Medicare and commercial insurance billing• Maintained an average A/R balance at/below allowable through growth from $20 million budget to $70 million budget over the course of 7 years• Led contracting efforts for commercial insurance and Medicaid Managed Care plans for Medicare/Medicaid• Partnered successfully with regional executive leaders to assist in revenue contract implementation and decreased days in AR• Analyzed monthly AR reports to identify trends and implement strategies to improve AR performance and monitored AR aging to provide analysis reporting to Chief Financial Officer • Managed monthly close process and reporting for Chief Financial Officer and executive management team• Assisted in annual financial audit and prepared and supplied reporting to third-party auditing team • Operationalized agency revenue contracts across various program levels and management types and monitored for compliance • Monitored and kept apprised of relevant funding regulatory standards • Assisted information technology team to develop reporting processes, resolve system issues and implement enhancements that expedited receivables and improved workflows• Collaborated with administration, management, and clinical providers and demonstrated a consistent standard of performance excellence and customer service across all levels of management