Mandy Jackson Email & Phone Number

Berea, Ohio

• Provides tier 4 software support and assists with help desk troubleshooting to resolve production system issues with emergency priorities
• Coordinates with third-party consultant to assist with software development and enhancements
• Tests enhancements and upgrades to electronic health record and coordinates with training team on new functionality and procedures as needed
• Performs system analysis, documentation, testing, implementation and user support for acquisitions and platform transitions
• Develops project scopes and objectives, involves all relevant stakeholders, and ensures technical feasibility
• Determine user needs and vulnerabilities or areas of poor performance to boost productivity, efficiency and accuracy in electronic health record

Berea, OH

• Managed and supervised day-to-day billing operations
• Performed the analysis and implementation of standard and custom finance/billing system modifications
• Assisted with the development and implementation of departmental processes related to documentation and coding, claims submission and processing, denial management, collections and overall accounts receivable performance
• Initiated introduction of a billing department to the agency and managed, recruited and mentored a team of 7 billing and credentialing staff
• Strengthened agency business by leading implementation of Medicare and commercial insurance billing
• Maintained an average A/R balance at/below allowable through growth from $20 million budget to $70 million budget over the course of 7 years