* Strategic team leadership during organizational restructuring period* Review and optimization of processes to improve projects and meet customer needs* Contribution to the financial balance of the company, aligning revenues and operating costs.

The term "POD" comes from the acronym Product Oriented Delivery. A Growth Pod is a group tailored to fit each client's business goals. As Head of Growth POD, I am responsible for leading the team and ensuring that Avenue Code delivers what is expected by our clients. Additionally, I will be in charge of ensuring delivery quality, managing pod revenue, and maintaining good client relationships.

Delivery Manager / Ambassador responsible for Consulting Services, Digital Transformation, Agile Process for Clients of the Avenue Code, acting as a link to customer expectations and consultants; aligning communication to achieve the best results and using agile practices to increase project efficiency and customer satisfaction.* Point of Contact (PoC) for Customers, solving delivery problems and developing new opportunities; * PoC for consultants, supporting in all operational and career aspects; * PoC for the Account Manager, working together to deliver the best customer experience.

* Leadership of 8 associates Project Manager responsible for implementing BPO process, specialized in Banking and Financial Services (payroll, real estate, vehicles, checking account, legal and digital)* IT Business Manager, understanding the main challenges of the BPO operation for the customer and developing IT strategies to improve the services and streamline the process* Developing projects using BPMN tools, OCR (Optical Character Recognition), RPA (Robot Process Automation), BI (Business Intelligence) and others solutions

* Drives account penetration through proactive selling CTS´s services, capabilities and solutions through continuation and extension of existing programs; * Engages with client counterparts on a regular basis to understand needs, understanding of the client environment to identify and qualify add-on opportunities; * Develops revenue and profitability (budget and utilization) forecasts for the account; * Ensures that the account resource plans include the necessary and optimal leverage model and resource mix; * Resolves delivery issues; * Understands and manages client expectations to result in an exceptional client experience

The merger between Gouvêa de Souza and AGR created the GS&AGR Consultores, a company specialized in Business Process Management. I am working as Project Manager, responsible for BPM Projects using the PMI practices, leading the team to achieve the results with accuracy and improving the business process of our customers.

Starting as Support Analyst for Oracle ERP and satellite systems, I changed my role to Project Leader, Project Manager and, at last, Account/Delivery Manager due the high leadership and business vision. Huge knowledge on ITIL methodology, working with various customers for outsourcing projects, I led multi-geographic teams to deliver application support with varied platform (Oracle / SAP ERPs, Synchro / Mastersaf Fiscal Systems, Admin / Finance / Legacy / In-house apps). As PM, I worked in Test and Implementation Projects, integrating Oracle ERP, Xelus Parts Planning and Red Prairie WMS systems. As AM/DM, I was responsible for management to 10+ accounts for Global Accounts Vertical, with 25+ team members and USD 2.4K of revenue. Pre-Sales, Sales, Customer Mgmt, ITIL instructor, Internal Auditor was part of my job at TCS

System Analyst responsible for integrating Softway Foreign Trade Systems with ERP SAP/R3.

System Analyst at CPqD Workforce Project (SGE). Oracle Developer, responsible for database modeling and tunning on the CPqD Workforce application.